[Outages-discussion] Question Re Strange (Outage Related?) iMessage Behavior

[Jay Hennigan]

On 11/7/17 1:54 PM, jrk1231-outml at nym.hush.com wrote:
> Hi,
> 
> Sorry if this is slightly off-topic, but I can’t think of a better place 
> to ask this question.
> 
> Okay… this may not be an outage per se, but it sure acts like one. I’m 
> struggling to make sense of the behavior I’m seeing and hope someone can 
> explain what is going on.
 >
> I have two cohorts in Portland, OR that are both on Verizon using 
> iPhones. They are on separate WiFi networks which are on different ISP 
> networks. Both have WiFi calling on, have strong cellular signal and 
> strong WiF signal. This problem appears to have started about 11:00 to 
> 12:00 today PST.

It sounds as if their iPhones aren't registered with Apple's message 
server. It could be a configuration setting in their phones or an 
authentication issue between the phones and Apple.

> Problem: If I text either of them using iMessage, the message “hangs” on 
> my end, shows as blue, but never shows as delivered. They never receive 
> it. If they text someone on iMessage it sends as a green message 
> (normally blue) and the message goes through as an SMS. Any attempts by 
> the “green” recipient to reply to the message results in a “green” 
> message that does not goes through.
--
Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV