[Outages-discussion] [EXTERNAL] Re: Question Re Strange (Outage Related?) iMessage Behavior

[jrk1231-outml at nym.hush.com]

All,
Thanks for the feedback.
Turning off iMessages, rebooting, then turning iMessages back on
requested the users authenticate. At that point, everything worked.
So, I guess it was a matter they were not authenticated to the
iMessage server, but it wasn’t throwing any errors.
Thanks again!
JK
On Nov 07, 2017, at 17:28 , Patrick W. Gilmore  wrote:
Apple had several iMessage problems today, including non-delivery,
delivery of months’ old messages, and other problems.
I think it is cleared up, not sure.
 -- 
TTFN,
patrick
On Nov 7, 2017, at 5:26 PM, Chapman, Brad (Contractor-NBCUniversal) 
wrote:
Have them download the Services Test app by Amsys and run the full
suite.  It will test connectivity to the Apple Push Notification
Server, messaging server, and other things.

https://itunes.apple.com/us/app/services-test/id663823983?mt=8

Second, have them turn off Wi-Fi and see if the issue persists.  If it
is resolved on cellular, they both have a networking issue.

--Brad

On 11/7/17, 2:17 PM, "Outages-discussion on behalf of Jay Hennigan" 
wrote:

    On 11/7/17 1:54 PM, jrk1231-outml at nym.hush.com wrote:
Hi,

Sorry if this is slightly off-topic, but I can’t think of a better
place 
to ask this question.

Okay… this may not be an outage per se, but it sure acts like one.
I’m 
struggling to make sense of the behavior I’m seeing and hope someone
can 
explain what is going on.

I have two cohorts in Portland, OR that are both on Verizon using 
iPhones. They are on separate WiFi networks which are on different ISP

networks. Both have WiFi calling on, have strong cellular signal and 
strong WiF signal. This problem appears to have started about 11:00 to

12:00 today PST.

    It sounds as if their iPhones aren't registered with Apple's
message 
    server. It could be a configuration setting in their phones or an 
    authentication issue between the phones and Apple.

Problem: If I text either of them using iMessage, the message
“hangs” on 
my end, shows as blue, but never shows as delivered. They never
receive 
it. If they text someone on iMessage it sends as a green message 
(normally blue) and the message goes through as an SMS. Any attempts
by 
the “green” recipient to reply to the message results in a
“green” 
message that does not goes through.
    --
    Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
    Impulse Internet Service  -  http://www.impulse.net/
    Your local telephone and internet company - 805 884-6323 - WB6RDV
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