[Outages-discussion] [outages] Spectrum Troubles

[Mike Bartz]

I got through a little while ago.  Tech could see the modem constantly
trying to connect, but no luck.  They must be having issues with their
provisioning system or something upstream.


On Thu, Mar 5, 2020 at 12:14 PM TJ Martineau <tj.martineau at finigree.com>
wrote:

> I just asked a question on their twitter feed and was told that if you are
> able to Send a DM through twitter to @Ask_Spectrum   they will try to let
> you know what’s going on.
>
>
>
> TJ
>
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>
>
> *From:* Outages <outages-bounces at outages.org> *On Behalf Of *Pete Rohrman
> via Outages
> *Sent:* Thursday, March 5, 2020 10:49 AM
> *To:* Mike Bartz <mob at bartzfamily.net>
> *Cc:* outages at outages.org
> *Subject:* Re: [outages] Spectrum Troubles
>
>
>
> Yep, that's exactly why I'm trying to get them on the line.  Looks like
> major issues in NYC.  I have a customer flapping for the past 4 days.
>
> Pete
>
> Pete Rohrman
>
> Stage2 Support
>
> 212 497 8000, Opt. 2
>
> On 3/5/20 11:30 AM, Mike Bartz wrote:
>
> Same here. We have a complete outage in NYC and can’t get through to
> support.
>
>
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> On Thu, Mar 5, 2020 at 10:46 AM Pete Rohrman via Outages <
> outages at outages.org> wrote:
>
> Been trying to call Spectrum for a few hours today at 877-227-8711.
> Usually never a problem getting them on the phone. Kept getting RNA on
> their tech support line.  Tried calling my sales rep, and got the same.
> Got the sales rep on her cell phone, and yes, they are having major
> problems today.
>
> Good luck out there everyone.
>
> Pete
>
> --
> Pete Rohrman
> Stage2 Support
> 212 497 8000, Opt. 2
>
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> --
>
> Mike Bartz
> mob at bartzfamily.net
>
>

-- 
Mike Bartz
mob at bartzfamily.net
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