[Outages-discussion] [outages] Spectrum latency in SATX area
Rusty Dekema
rdekema at gmail.com
Wed Jan 3 14:36:36 EST 2024
Even if your employees were getting 41 ms RTTs on the first hop alone,
shouldn't their VPN connections be able to tolerate that just fine? Or
do you suspect that Spectrum is having some additional problems that
the increased latency is just a side-effect of?
Cheers,
Rusty
On Wed, Jan 3, 2024 at 2:04 PM William Peebles via Outages
<outages at outages.org> wrote:
>
> We have a few remote employees with Spectrum in different locations in the San Antonio area who have had a lot of VPN disconnects today due to high latency between their machines and our firewall in Boston.
>
> Spectrum customer service gave them the typical run-around speech about how it's our problem and not theirs, but even Google and Cloudflare are giving higher pings than usual
>
> Pinging 8.8.8.8 with 32 bytes of data:
> Reply from 8.8.8.8: bytes=32 time=41ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
> Reply from 8.8.8.8: bytes=32 time=38ms TTL=57
>
> ---
> Pinging (redacted) with 32 bytes of data:
> Reply from (redacted): bytes=32 time=76ms TTL=239
> Reply from (redacted): bytes=32 time=69ms TTL=239
> Reply from (redacted): bytes=32 time=64ms TTL=239
> Reply from (redacted): bytes=32 time=62ms TTL=239
>
>
>
>
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