[Outages-discussion] [outages] 911 outage - MA statewide
Jay R. Ashworth
jra at baylink.com
Tue Jun 18 21:45:35 EDT 2024
Got it.
Our trunks were all PRI direct into Asterisk, no channel bank, just a CSU/DSU.
But yeah, that doesn't seem to support Mel's suggestion.
Understand: I'm not saying people shouldn't be scheduling their tests --
though I never have, and no one ever bitchedl you just gotta be professional
about the thing -- but telling people they must, and providing *even telecoms
professionals* with no visible means to acquire the number they have to call...
Nope; non-starter.
Cheers,
-- jra
----- Original Message -----
> From: "Martin A Flynn" <martin.flynn at compdecon.org>
> To: "jra" <jra at baylink.com>, "Martin A Flynn via Outages-discussion" <outages-discussion at outages.org>
> Sent: Tuesday, June 18, 2024 9:27:23 PM
> Subject: Re: [Outages-discussion] [outages] 911 outage - MA statewide
> Jay,
>
> Trunks are primarily ISDN PRI via Adtran 908e (SD-WAN config to the
> carrier) , so we can see the digits on the Acterna HST test set
>
> Numbers were provided by the state OET team as the NENA list is
> incorrect for the state we are in.
>
> Martin
>
>
> On 6/18/2024 9:08 PM, Jay Ashworth wrote:
>> If you are sending those calls out trunk side, you are not dialing 911
>> are you? How do you get the 7 or 10 digit number for the incoming psap
>> gate which presumably you are dialing, and how did you get the
>> non-emergency number? Specifically?
>>
>> About 15 years ago I ran a pair of call centers up into three figures
>> of seat count, and as I remember it we had no way to dial 911 on the
>> outgoing trunks directly to LD carriers which were used to originate
>> calls. We had to make sure that that stuff landed on the local Verizon
>> trunk group, at the very least.
>>
>>
>> On June 18, 2024 9:07:12 PM EDT, Martin A Flynn via Outages-discussion
>> <outages-discussion at outages.org> wrote:
>>
>> Beat me to this - I support a voice network with 80K endpoints
>> spread out over three LATA.
>>
>> We always schedule test calls according to the availability of
>> PSAP/PSDP resources, and are looking at the trunk to confirm the
>> digits we are sending when we do so.
>>
>> Martin
>>
>> On 6/18/2024 8:48 PM, Mel Beckman via Outages wrote:
>>> I’m posting this to the announce side because it appears readers
>>> of this list need to know this important info.
>>>
>>> You can’t legally “test call” 911 cold. You have to first
>>> schedule the test with your local Public Safety Answering Point
>>> (PSAP) using their non-emergency number. You can find the PSAP's
>>> non-emergency number in your local phone book or on their
>>> website. Some PSAPs may have specific times or dates when they
>>> perform test calls, so you must check their website for more
>>> information handling BEFORE calling the dispatch center. And you
>>> must have an industry need (e.g., phone system installer, first
>>> responder, etc) to even schedule a test call. If anyone could
>>> make a test call, everyone would be tying up the lines doing that.
>>>
>>> All widely available, public information. You clearly didn’t do
>>> any research, such as googling “911 test call”.
>>>
>>> Which is why you’re being charged.
>>>
>>> Continue this discussion on the discuss list.
>>>
>>> -mel
>>>
>>>> On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages
>>>> <outages at outages.org> wrote:
>>>>
>>>>
>>>> I test-called 911 from about five different phones, and all went
>>>> through. Now I am facing charges for misuse of 911 system? Seems
>>>> to be fixed or officially bogus?
>>>>
>>>> On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages
>>>> <outages at outages.org> wrote:
>>>>
>>>> I have a report this 3pm Tue, hour from the authenticated FB
>>>> page of the Boston PD,
>>>> that 9-1-1 service is out statewide in Mass; they're
>>>> handling it as a Code 2 AHOD;
>>>> flag down a cruiser if you need help.
>>>>
>>>> """
>>>> 9-11 is currently down statewide.
>>>>
>>>> If you are experiencing an emergency please pull a Fire Box.
>>>>
>>>> If you need assistance, please reach out to your local
>>>> Boston Police District station.
>>>>
>>>> Boston Police will be patrolling with their blue lights
>>>> activated for high visibility.
>>>> Please approach an officer if you need assistance:
>>>>
>>>> Downtown A-1: (617) 343-4240
>>>> Charlestown A-15: (617) 343-4888
>>>> East Boston A-7: (617) 343-4220
>>>> Roxbury B-2: (617) 343-4270
>>>> Mattapan B-3: (617) 343-4700
>>>> South Boston C-6: (617) 343-4730
>>>> Dorchester C-11: (617) 343-4330
>>>> South End D-4: (617) 343-4250
>>>> Allston/Brighton D-14: (617) 343-4260
>>>> Roslindale/ West Roxbury E-5: (617) 343-4560
>>>> Jamaica Plain E-13: (617) 343-5630
>>>> Hyde Park E-18: (617) 343-5600
>>>> """
>>>>
>>>> And yes, a fairly wide swath of Mass still has handle-pull
>>>> fireboxes.
>>>>
>>>> We knew those would come in handy some day.
>>>>
>>>> >> Everything except "Officials say it's fixed now" to
>>>> -discuss, please.
>>>>
>>>> And yes, "9-11" is a copy/pasta quote from the posting. Oops.
>>>>
>>>> Cheers,
>>>> -- jra
>>>> --
>>>> Jay R. Ashworth Baylink jra at baylink.com
>>>> Designer The Things I Think
>>>> RFC 2100
>>>> Ashworth & Associates http://www.bcp38.info
>>>> <https://mailtrack.io/l/435e5cceee61d5f7ac924fad95f431f695f8c313?w=b3V0YWdlc0BvdXRhZ2VzLm9yZw&url=http%3A%2F%2Fwww.bcp38.info&u=10605575&signature=fd599c8b9bba0733>
>>>> 2000 Land Rover DII
>>>> St Petersburg FL USA BCP38: Ask For It By Name!
>>>> +1 727 647 1274
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>> --
> > Sent from my Android device with K-9 Mail. Please excuse my brevity.
--
Jay R. Ashworth Baylink jra at baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII
St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274
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