[Outages-discussion] [outages] 911 outage - MA statewide
Michael B. Williams
Michael.Williams at glexia.com
Wed Jun 19 01:16:50 EDT 2024
But these are not the 911 PSAP… many run are county or regionals. How do we
get the actual PSAP number? My understanding is they’re private?
Sent from Gmail Mobile
On Wed, Jun 19, 2024 at 14:51 Mel Beckman <mel at beckman.org> wrote:
> Michael,
>
> The email address says <outages-discussion at outages.org>, which is the
> discussions list. A few replies have drifted back to Outage at outages.org,
> but that always happens.
>
> To answer your questions:
>
> Springfield Police 24/7 non-emergency: 413-787-6302
> Hadley Police 24/7 non-emergency (413) 584-0883
> Merrimac Police main line Phone: (978) 346-8321 extension 0 for the
> non-emergency dispatcher
> Amherst Public Safety Communication Center at 413-259-3000
>
> The google search "emergency communications center non-emergency number"
> <city> <state> took me right to the page every time. Sometimes I had to do
> a page search for either "non-emergency" or "24/7", but the numbers were
> easily found in a few seconds.
>
> I think some of the confusion might be some people thinking PSAP is the
> actual identifier of some agency. But it's just any place that takes 911
> calls. A Public Safety Answering Point) is any entity responsible for
> receiving 911 calls and dispatching them to first responders. PSAP is an
> organizing principle, not an agency. But it's a national standard. I design
> and build police dispatch centers, so I work with PSAP operations every day.
>
> -mel
> ------------------------------
> *From:* Michael B. Williams <Michael.Williams at glexia.com>
> *Sent:* Tuesday, June 18, 2024 9:47 PM
> *To:* Richard Laager <rlaager at wiktel.com>
> *Cc:* Mel Beckman <mel at beckman.org>; Outages Discussion <
> outages-discussion at outages.org>
>
> *Subject:* Re: [outages] 911 outage - MA statewide
>
> To me it’s appearing on outages discussion?
>
> Sent from Gmail Mobile
>
>
> On Wed, Jun 19, 2024 at 14:44 Richard Laager via Outages <
> outages-discussion at outages.org> wrote:
>
> This is on outages@, not outages-discussion at .
>
> On 2024-06-18 22:07, Mel Beckman via Outages wrote:
>
> Don,
> It IS on the Outages-discussion list, as indicated in the subject line.
>
> -mel
> ------------------------------
> *From:* Don Gould <don at bowenvale.co.nz> <don at bowenvale.co.nz>
> *Sent:* Tuesday, June 18, 2024 7:53 PM
> *To:* richey goldberg <richey.goldberg at gmail.com>
> <richey.goldberg at gmail.com>; Mel Beckman <mel at beckman.org>
> <mel at beckman.org>; Michael B. Williams <michael.williams at glexia.com>
> <michael.williams at glexia.com>
> *Cc:* outages at outages.org <outages at outages.org> <outages at outages.org>
> *Subject:* Re: [outages] 911 outage - MA statewide
>
> It's really looks like a post that could be on the discussion list at this
> point.
>
> I don't know about others on this list but I'm getting sick of the many
> notifications I'm getting and in considering just unsubscribing
>
> D
>
>
>
>
> <https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g>
> --
>
> <https://www.google.com/maps/search/5+Cargill+Place+%0D%0A+Richmond+8013+%0D%0A+Christchurch,+New+Zealand?entry=gmail&source=g>Don
> Gould
> 5 Cargill Place
> <https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g>
> Richmond 8013
> <https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g>
> Christchurch, New Zealand
> <https://www.google.com/maps/search/5+Cargill+Place+%0D%0A++++++++++Richmond+8013+%0D%0A++++++++++Christchurch,+New+Zealand?entry=gmail&source=g>
> Mobile/Telegram: + 64 21 114 0699
> www.bowenvale.co.nz
>
>
> -------- Original message --------
> From: richey goldberg via Outages <outages at outages.org>
> <outages at outages.org>
> Date: 19/06/24 2:51 pm (GMT+12:00)
> To: Mel Beckman <mel at beckman.org> <mel at beckman.org>, "Michael B.
> Williams" <michael.williams at glexia.com> <michael.williams at glexia.com>
> Cc: outages at outages.org
> Subject: Re: [outages] 911 outage - MA statewide
>
>
>
> It completely depends on the PSAP. When I was doing HPBX installs on a
> new install I would call 911 and would lead with “This is a phone company
> engineer” Can you verify the address. They would verify what they had
> and I would say thank you and hang up. If what the read to me was wrong I
> still just thanked them and hung up and would address the issue with our
> E911 provider.
>
> This is what we were told to do when we contacted the PSAP. They told us
> that if they could not accommodate they would just say something like “Not
> now” “Call back later” and hang up. If that happened we were to wait
> until the next day and try again.
>
>
>
> Other markets were different. This was more than 10 years ago so their
> rules on this may have changed.
>
>
>
>
> -richey
>
>
>
> *From: *Outages <outages-bounces at outages.org>
> <outages-bounces at outages.org> on behalf of Mel Beckman via Outages
> <outages at outages.org> <outages at outages.org>
> *Date: *Tuesday, June 18, 2024 at 8:49 PM
> *To: *Michael B. Williams <michael.williams at glexia.com>
> <michael.williams at glexia.com>
> *Cc: *outages at outages.org <outages at outages.org> <outages at outages.org>
> *Subject: *Re: [outages] 911 outage - MA statewide
>
> I’m posting this to the announce side because it appears readers of this
> list need to know this important info.
>
>
>
> You can’t legally “test call” 911 cold. You have to first schedule the
> test with your local Public Safety Answering Point (PSAP) using their
> non-emergency number. You can find the PSAP's non-emergency number in your
> local phone book or on their website. Some PSAPs may have specific times or
> dates when they perform test calls, so you must check their website for
> more information handling BEFORE calling the dispatch center. And you must
> have an industry need (e.g., phone system installer, first responder, etc)
> to even schedule a test call. If anyone could make a test call, everyone
> would be tying up the lines doing that.
>
>
>
> All widely available, public information. You clearly didn’t do any
> research, such as googling “911 test call”.
>
>
>
> Which is why you’re being charged.
>
>
>
> Continue this discussion on the discuss list.
>
>
>
> -mel
>
>
>
> On Jun 18, 2024, at 4:09 PM, Michael B. Williams via Outages
> <outages at outages.org> <outages at outages.org> wrote:
>
>
>
> I test-called 911 from about five different phones, and all went through.
> Now I am facing charges for misuse of 911 system? Seems to be fixed or
> officially bogus?
>
>
> [image: Image removed by sender.]
>
> On Wed, Jun 19, 2024 at 5:24 AM Jay R. Ashworth via Outages
> <outages at outages.org> <outages at outages.org> wrote:
>
> I have a report this 3pm Tue, hour from the authenticated FB page of the
> Boston PD,
> that 9-1-1 service is out statewide in Mass; they're handling it as a Code
> 2 AHOD;
> flag down a cruiser if you need help.
>
> """
> 9-11 is currently down statewide.
>
> If you are experiencing an emergency please pull a Fire Box.
>
> If you need assistance, please reach out to your local Boston Police
> District station.
>
> Boston Police will be patrolling with their blue lights activated for high
> visibility.
> Please approach an officer if you need assistance:
>
> Downtown A-1: (617) 343-4240
> Charlestown A-15: (617) 343-4888
> East Boston A-7: (617) 343-4220
> Roxbury B-2: (617) 343-4270
> Mattapan B-3: (617) 343-4700
> South Boston C-6: (617) 343-4730
> Dorchester C-11: (617) 343-4330
> South End D-4: (617) 343-4250
> Allston/Brighton D-14: (617) 343-4260
> Roslindale/ West Roxbury E-5: (617) 343-4560
> Jamaica Plain E-13: (617) 343-5630
> Hyde Park E-18: (617) 343-5600
> """
>
> And yes, a fairly wide swath of Mass still has handle-pull fireboxes.
>
> We knew those would come in handy some day.
>
> >> Everything except "Officials say it's fixed now" to -discuss, please.
>
> And yes, "9-11" is a copy/pasta quote from the posting. Oops.
>
> Cheers,
> -- jra
> --
> Jay R. Ashworth Baylink
> jra at baylink.com
> Designer The Things I Think RFC
> 2100
> Ashworth & Associates http://www.bcp38.info
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>
> --
> Richard
>
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