[Outages] FW: Level 3 Demand Maintenance

Tue Feb 27 17:46:39 EST 2007

________________________________

From: TechnicalSupport [mailto:TechnicalSupport at Level3.com] 
Sent: Tuesday, February 27, 2007 2:40 PM
Subject: Level 3 Demand Maintenance

LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)

*** DEMAND MAINTENANCE ADVISEMENT ***

YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS MAY BE AFFECTED 

Clarify Case #: 1856906

Primary Dates:  February 28, 2007  3am - 6am PST

Location of Maintenance:  San Jose, CA

Summary Description of Maintenance: Level 3 will perform a Demand
Maintenance to reload car4.sjo1. Level 3 has experienced routing issue
with this device and will be reloaded between the hours 3am and 6am PST.

Customer Impact: This is a Service Affecting maintenance. Customers that
have redundant connections may see a switch hit when maintenance begins.
Customers that do not have redundant connections may be down for the
duration of the maintenance.  Maintenance may take up to 30 minutes to
complete.

Impacted Equipment: car4.sjo1

If you have any questions or concerns about this network maintenance
advisement, please call the Service Management Center at 877-4LEVEL3 for
prompt assistance. If you have any changes in the personnel contacts for
these maintenance advisements, please also communicate those changes to
a SMC representative. Once you have contacted the SMC, a customer ticket
will be opened for your inquiry, and a representative will address your
concerns.

Thank you,

Level (3) Communications

Service Management Center

US Toll-free: 877 4LEVEL3

UK freephone: 0800 0927729

French freephone: 0800 913180

German freephone: 0800 253 8353

Belgian freephone: 0800  76216

Dutch freephone: 0800  0229759

mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)

or mailto:eusupport at level3.com (24x7)

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