[Outages] FW: Level 3 Demand Maintenance

[virendra rode //]

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Raman Sud wrote:
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hmm....so sj was the culprit.


thanks Raman!


regards,
/virendra

>  
> 
> ________________________________
> 
> From: TechnicalSupport [mailto:TechnicalSupport at Level3.com] 
> Sent: Tuesday, February 27, 2007 2:40 PM
> Subject: Level 3 Demand Maintenance
> 
> 
> 
> LEVEL (3) COMMUNICATIONS - NETWORK CHANGE CONTROL (NCC)
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> *** DEMAND MAINTENANCE ADVISEMENT ***
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> YOUR SERVICE WITH LEVEL (3) COMMUNICATIONS MAY BE AFFECTED 
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> Clarify Case #: 1856906
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> Primary Dates:  February 28, 2007  3am - 6am PST
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> Location of Maintenance:  San Jose, CA
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> Summary Description of Maintenance: Level 3 will perform a Demand
> Maintenance to reload car4.sjo1. Level 3 has experienced routing issue
> with this device and will be reloaded between the hours 3am and 6am PST.
> 
> 
>  
> 
> Customer Impact: This is a Service Affecting maintenance. Customers that
> have redundant connections may see a switch hit when maintenance begins.
> Customers that do not have redundant connections may be down for the
> duration of the maintenance.  Maintenance may take up to 30 minutes to
> complete.
> 
>  
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> Impacted Equipment: car4.sjo1
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>  
> 
> If you have any questions or concerns about this network maintenance
> advisement, please call the Service Management Center at 877-4LEVEL3 for
> prompt assistance. If you have any changes in the personnel contacts for
> these maintenance advisements, please also communicate those changes to
> a SMC representative. Once you have contacted the SMC, a customer ticket
> will be opened for your inquiry, and a representative will address your
> concerns.
> 
>  
> 
> Thank you,
> 
>  
> 
> Level (3) Communications
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> Service Management Center
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> US Toll-free: 877 4LEVEL3
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> UK freephone: 0800 0927729
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> French freephone: 0800 913180
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> German freephone: 0800 253 8353
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> Belgian freephone: 0800  76216
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> Dutch freephone: 0800  0229759
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> mailto:eutcam at level3.com (9am-6pm GMT, Mon-Fri)
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> or mailto:eusupport at level3.com (24x7)
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> 
> ------------------------------------------------------------------------
> 
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