[outages] RFC: Formal Ticket Tracking System for outages.org

[Jay R. Ashworth]

Let me un-thread this, so no one misses it.

It has been proposed (by me :-) that we actually set up a ticket
tracker for keeping tabs on outages, with companion -notify and
-discuss mailing lists, as below.

Opinions on this idea, and volunteers to set it up or host it are
hereby (unofficially) solicited.

----- Forwarded message from "Jay R. Ashworth" <jra at baylink.com> -----

Date: Wed, 2 Jul 2008 17:21:46 -0400
From: "Jay R. Ashworth" <jra at baylink.com>
To: outages at isotf.org
Subject: Re: [outages] Wiki stuff

On Wed, Jul 02, 2008 at 10:13:27PM +0100, John Fox wrote:
>    Ive quite enjoyed the off topic discussion. Where can i sign up for
>    that as well as the outages stuff?

Ok, I'll expand and formalize my suggestion.

I think that the best approach to this would be to set up an OTRS (or RT)
install which receives the mail for outages@, and which automatically
subscribes all tickets to outages-notify@ *and* outages-discuss at .

The Mailman instance can then handle outages-notify (a broadcast list
which only the OTRS can post to) and outages-discuss, a general
subscription list, where everyone can talk about the tickets, but OTRS
won't hear it.

Users who only want notices subscribe to -notify, users who like the
chat subscribe to -discuss, people who have actual content to
contribute about the outage (which we can all hash out what we mean
by), can actually reply to the OTRS postings to -notify (which must
not mung Reply-To), and those posts will go on the ticket and also to
the two lists.

How's that sound, folks?

Cheers,
-- jr 'why yes, I am a systems analyst with 25 years in email' a
----- End forwarded message -----

We have one solid yes, and one 'sounds good if we can do it'; any other
opinions?

Virendra, Gadi, Jared?  I'm sort of swinging your club here, I hope you
don't mind.  What do you folks think?

Cheers,
-- jra
-- 
Jay R. Ashworth                   Baylink                      jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com                     '87 e24
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	     Those who cast the vote decide nothing.
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