[outages] Blackberry Email Troubles?

[Michael Schuler]

Even BES services are still routed through RIM's NOC.  We're not seeing any reported outages in CHI, ATL, BOS, NYC areas, for BES service.
 Blackberries route all BES data over Rim's network and has a connection to your internal BES server(s).  The major difference is that BES offers
a much lower response time (push) and ability to sync Calendar and Contacts as opposed to the BIS service which I was under the impression was just a 15minute pop/imap refresh.  Not sure if BIS supports IMAPIDLE yet or not.  If it does then it'd be up to your email provider to support it as well to get a push like experience for email.
More than likely this is a BIS service issue.  I'm pretty sure RIM has the traffic separate to make sure that SLAs on data can be maintained
for priority customers.

On Dec 17, 2009, at 12:09 PM, Mike Hoffman (CT) wrote:

> BES emails still go through the RIM NOC I believe.  We've had outages that have affected my people before.
> 
> Thank you,
> Mike Hoffman
> IT Help Desk Analyst
> Odyssey Logistics & Technology Corporation
> 39 Old Ridgebury Rd
> A-4
> Danbury, CT  06810
> Phone: (203) 448-3872
> Fax: (203) 448-3901
> 
> Odyssey Overland LLC
> 1500 Rt 517
> Hackettstown, NJ  07840
> Phone: (908) 850-4490 x207
> Fax: (908) 850-3852
> 
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> ________________________________________
> From: outages-bounces at outages.org [outages-bounces at outages.org] On Behalf Of Josh Luthman [josh at imaginenetworksllc.com]
> Sent: Thursday, December 17, 2009 12:44 PM
> To: Ketan Mangal
> Cc: outages at outages.org; Richey
> Subject: Re: [outages] Blackberry Email Troubles?
> 
> I believe it would be specific to BIS customers.
> 
>> From what I gather, BES uses Exchange for it's email start to finish - you use your mobile provider's data network to go from your Blackberry phone to your own servers.
> 
> BIS connects to servers housed by Blackberry.
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> "The secret to creativity is knowing how to hide your sources."
> --- Albert Einstein
> 
> 
> On Thu, Dec 17, 2009 at 11:32 AM, Ketan Mangal <kmangal at epiknetworks.com<mailto:kmangal at epiknetworks.com>> wrote:
> 
> Is this outage specific to BES USERS OR BIS USERS
> 
> 
> 
> 
> 
> -----Original Message-----
> From: outages-bounces at outages.org<mailto:outages-bounces at outages.org> on behalf of Paul Stewart
> Sent: Thu 17/12/2009 11:10
> To: 'L.T.  Easterly'; 'Richey'
> Cc: outages at outages.org<mailto:outages at outages.org>
> Subject: Re: [outages] Blackberry Email Troubles?
> 
> Canadian's are very high users of Blackberry so it makes sense the new is spreading like wildfire....;)
> 
> 
> 
> From: outages-bounces at outages.org<mailto:outages-bounces at outages.org> [mailto:outages-bounces at outages.org] On Behalf Of L.T. Easterly
> Sent: December-17-09 11:07 AM
> To: Richey
> Cc: outages at outages.org<mailto:outages at outages.org>
> Subject: Re: [outages] Blackberry Email Troubles?
> 
> 
> 
> Verizon's 800# for blackberry service in Central FL  is stating it's a blackberry outage, and several news outlets in Canada (of all places) are reporting outages across North America:
> 
> http://www.thestar.com/business/article/740047--rogers-email-for-blackberry-down
> 
> 
> 
> On Thu, Dec 17, 2009 at 9:29 AM, Richey <mylists at battleop.com<mailto:mylists at battleop.com>> wrote:
> 
> I've had a couple of calls from customers asking if we are down (our email servers) or if it's Blackberry that's down.      I've sent a few test messages and they do not come to my BB but they do come to my desktop.    The people who have called are on Verizon and are in the Chattanooga, TN market.
> 
> 
> 
> 
> 
> Richey
> 
> 
> 
> 
> 
> 
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