[outages] FW: RIM issue?

[Michael Schuler]

I have 850 users on BES in CHI,ATL, NYC, HOU, SFO,LAX and SAC that are all experiencing an issue with BES services.
The initial problem started with the BIS service and then RIM noticed that the BES side of the NOC was also experiencing issues.
I don't have an exact time for the BIS failure start.  But, I know I saw emails on it fairly early today.  BES notifications didn't come out until
after the 18:33 EST area of time.
I'm waiting to get in on another call with them.  But as it stands they are saying it's not a 100% failure but service is severely 
degraded and they're working "all hands on deck" to get it resolved. They don't have an ETA as to the resolution.
At this point the talking points memo is about the best you'll get without signing a RIM NDA.


On Dec 22, 2009, at 11:10 PM, Gary T. Giesen wrote:

> I've got all-caps EDGE and still no data network whatsoever... Are you
> you guys on BIS or BES?
> 
> GG
> 
> On Tue, Dec 22, 2009 at 11:49 PM, Cory McIntire <cory at cpanel.net> wrote:
>> same here in Houston
>> 
>> 
>> On Dec 22, 2009, at 10:29 PM, Josh Luthman wrote:
>> 
>>> AT&T in south west Ohio.  I saw "edge" was in lower lettering.  It may just be the area I am in (3G phone).
>>> 
>>> Josh Luthman
>> 
>> Cory McIntire
>> cory at cpanel.net
>> 
>> Email:                  cory at cpanel.net
>> Cell:                   281 777 2705
>> GoogleVoice:    832 769 5056
>> 
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>> 
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