[outages] Verizon Business

[Jason L. Sparks]

Fair point. I acknowledge I jumped the gun. Carry on.
~jason
> Catastrophic event sounds better, and makes customers less liked to be
annoyed..
>
> "We had a catastrophic event and that's why you network is down" sounds
somewhat reasonable and you get the feeling that they are heroically
struggling against terrorist and train wrecks and similar.
>
> "Some clod with a spade sliced our cable in half and now we are
screwed..." makes them sound incompetent...
>
> Warren Kumari
> ------
> Please excuse typing, etc -- This was sent from a device with a tiny
keyboard.
>
> On Aug 26, 2010, at 5:10 PM, "Jason L. Sparks" <jlsparks at gmail.com> wrote:
>
>> Catastrophic event. Interesting language for a fibre cut?
>>
>> ~ jason
>>
>> > We got this message from our account rep:
>> >
>> > "We are have a catastrophic event (fiber cut) going in Riverdale, IL"
>> >
>> > Not sure if it's related
>> >
>> > On Thu, Aug 26, 2010 at 12:54 PM, notifications <
notifications at mattfilip.com
>> >> wrote:
>> >
>> >> We currently have at least 5 sites down on Verizon Business MPLS in
the
>> >> Midwest. (Chicago, Milwaukee, Indy) We’ve been on hold with TAC for
30+
>> >> minutes. Any info is appreciated.
>> >>
>> >> _______________________________________________
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>> >>
>> >>
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