[outages] Verizon Business

[Warren Kumari]

Catastrophic event sounds better, and makes customers less liked to be annoyed..

"We had a catastrophic event and that's why you network is down" sounds somewhat reasonable and you get the feeling that they are heroically struggling against terrorist and train wrecks and similar.

"Some clod with a spade sliced our cable in half and now we are screwed..." makes them sound incompetent...

Warren Kumari
------
Please excuse typing, etc -- This was sent from a device with a tiny keyboard.

On Aug 26, 2010, at 5:10 PM, "Jason L. Sparks" <jlsparks at gmail.com> wrote:

> Catastrophic event. Interesting language for a fibre cut?
> 
> ~ jason
> 
> > We got this message from our account rep:
> > 
> > "We are have a catastrophic event (fiber cut) going in Riverdale, IL"
> > 
> > Not sure if it's related
> > 
> > On Thu, Aug 26, 2010 at 12:54 PM, notifications <notifications at mattfilip.com
> >> wrote:
> > 
> >> We currently have at least 5 sites down on Verizon Business MPLS in the
> >> Midwest. (Chicago, Milwaukee, Indy) We’ve been on hold with TAC for 30+
> >> minutes. Any info is appreciated.
> >>
> >> _______________________________________________
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> >>
> >>
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