[outages] Extended outage at Vitelity / XO?

[VICIDIAL]

Hello,

I just tested one of our Vitelity DIDs and calls are going through just
fine, so the issue might be fixed now.

We received a notice from iCall about this as well since they use XO DIDs
too, so I don't think it's directly related to Vitelity alone. iCall was
sending out emails with XO notices in them starting at 7:15pm EDT with no
projected fix time in sight at the time. Here is the content of the iCall
email(at least they proactively notified customers unlike Vitelity):


"2010-05-20 9:53PM EST - XO technicans have been unable to remedy the issue
in the projected timeline. We are awaiting further updates.
2010-05-20 8:48PM EST - XO technicans are on-site and have provided an
estimated resolution time of 30 minutes.
2010-05-20 7:15PM EST - XO Communications, one of our primary inbound DID
providers, is currently experiencing a major equipment outage. This outage
is affecting many of our US inbound DIDs.

Starting at approximately 7PM EST, we have been experiencing an impairment
with many of our inbound DIDs due to an issue with XO Communications, one of
our vendors. Their primary switching equipment in Dallas is currently
experiencing an outage. We have escalated this to the highest levels of the
organization, but the on-site technicians do not yet have an estimated time
to repair."


We do have DIDs on several carriers including some through XO, but luckily
for us, most of them are not on XO.



MATT---



On Fri, May 21, 2010 at 3:10 AM, Graham Freeman
<graham.freeman at cernio.com>wrote:

> Hi, folks,
>
> All 30 of the DIDs I have at one of VOIP providers, Vitelity.net, have been
> offline for more than 8 hours as of this writing.
>
> Vitelity quickly acknowledged the problem, and are characterizing this as a
> "global DID outage" at XO Communications, affecting "over 100,000 of
> [Vitelity's] DIDs alone and many others throughout [XO's] network."    Now,
> I know major outages happen, and service with Vitelity has been generally
> good, but 8 hours and counting is pretty awful.
>
> I'm worried that this may in fact be a contract dispute of some kind
> between Vitelity and XO.
>
> Can anyone else confirm Vitelity's report of widespread outages with XO?
>
> thanks,
>
> Graham Freeman
> graham.freeman at cernio.com (Email/Jabber/SIP)
> +1 415 462 2991 (office)
>
>
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