[outages] Facebook down?

[J. Oquendo]

On 11/18/2010 12:28 PM, Josh Luthman wrote:
> Some operations do depend on Facebook.
>
> It's good to know when you're running an ISP and customers say the
> Internet is down the same time you know Facebook is down.
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373

Facebook is not the Internet and shouldn't be used as a guideline as to
whether or not the Internet is down. I feel bad for your operations
staff if that is your mechanism to determine an outage

Customer: "I can't get to the Internet"
Support: "You're right, Facebook is down, we'll open a ticket with our
carrier..."

I wonder what someone in Level3 or Global would tell me if I called and
told them that... Anyhow, off to Best Buy, trying to find out why when I
bought this computer I didn't receive the Internet inside the box as
promised.

-- 

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J. Oquendo
SGFA, SGFE, C|EH, CNDA, CHFI, OSCP, CPT

"It takes 20 years to build a reputation and five minutes to
ruin it. If you think about that, you'll do things
differently." - Warren Buffett

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