[outages] Facebook down?

[Josh Luthman]

No.  The customer claims "the Internet is down" and the rep knows
before the call is answered that Facebook is down and has them check
another website rather then trouble shooting equipment, seeing how
things are plugged in, etc.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373



On Thu, Nov 18, 2010 at 12:36 PM, J. Oquendo <sil at infiltrated.net> wrote:
> On 11/18/2010 12:28 PM, Josh Luthman wrote:
>> Some operations do depend on Facebook.
>>
>> It's good to know when you're running an ISP and customers say the
>> Internet is down the same time you know Facebook is down.
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>
> Facebook is not the Internet and shouldn't be used as a guideline as to
> whether or not the Internet is down. I feel bad for your operations
> staff if that is your mechanism to determine an outage
>
> Customer: "I can't get to the Internet"
> Support: "You're right, Facebook is down, we'll open a ticket with our
> carrier..."
>
> I wonder what someone in Level3 or Global would tell me if I called and
> told them that... Anyhow, off to Best Buy, trying to find out why when I
> bought this computer I didn't receive the Internet inside the box as
> promised.
>
> --
>
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> J. Oquendo
> SGFA, SGFE, C|EH, CNDA, CHFI, OSCP, CPT
>
> "It takes 20 years to build a reputation and five minutes to
> ruin it. If you think about that, you'll do things
> differently." - Warren Buffett
>
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>
>