[outages] TDS Internet Maine, NH & VT

[TDSNET ISP Administration]

Hi Wallace,

Due to Hurricane Sandy TDS customers in NH are experiencing Internet outage.

TDS has a double failure on two diverse routes of our 10G network.   One connection point in New York City is in a building that has no power and is flooded and a second connection point is on alternate route that has a fiber cut on a line just outside of New York City. 

TDS has escalated this issue with our interconnect carriers and Point of Presence (POP) vendors, they are aware of our issue and working to fix them, but as we all know these are extraordinary circumstances for New York City residents and contractors alike who we need to assist us.  

If either of these routes is repaired service will be restored in what we refer to as Simplex mode (one of two optional routes.)   TDS was in Simplex mode following the storm and the second route dropped yesterday afternoon to cause the full outage.  

TDS Long Distance is affected in some areas as well. Landline customers in NH do have dial tone and can make local calls.  Customers on IP phone services do not have phone service as it requires the IP/data connection and should use alternate phone lines.  When service is restored we recommend customers reboot their ManagedIP phones.

TDS does not have an ETA at this time.   We will provide another update at 3:00 CST today.  In these unprecedented times we all need to be patient and await the necessary repairs.   Please bear with us. 

TDS Internet customers do not need to call in to report their outages.  

Best Regards,
TDS Telecom IP Network Operations