[outages] Chase.com not responding

Bret Clark bclark at spectraaccess.com
Thu Sep 20 09:08:07 EDT 2012


Working fine for me...fast and response. Smells like a DDoS attack.

On 09/20/2012 08:59 AM, Andreas Welch wrote:
> I was able to access it earlier today, so apparently it's back down 
> rather than still broken.
>
> On Thu, Sep 20, 2012 at 3:32 PM, Stefan <netfortius at gmail.com 
> <mailto:netfortius at gmail.com>> wrote:
>
>     Still down (http://www.downforeveryoneorjustme.com/www.chase.com =>
>     It's not just you! http://www.chase.com looks down from here).
>
>     But this is no surprise, so I am really not sure why this is a network
>     [outages] subject. Chase's systems are notorious for failing, for days
>     in a row, every few months.
>
>     ***Stefan
>
>
>     On Wed, Sep 19, 2012 at 7:19 PM, abe user <abused at citynet.net
>     <mailto:abused at citynet.net>> wrote:
>     >
>     > Access is still intermittent from Dayton, OH.  Only information
>     I've found
>     > on the issue thus far:
>     >
>     > JPMorgan Chase spokesman Patrick Linehan said, "We're experiencing
>     > intermittent issues with Chase.com. We apologize for any
>     inconvenience and
>     > are working to restore full connectivity.
>     >
>     >
>     http://money.msn.com/business-news/article.aspx?feed=OBR&date=20120919&id=15576876
>     >
>     >
>     >
>     > On 09/19/2012 01:22 PM, Ben Bartsch wrote:
>     >
>     > I spoke too soon.  sometimes it loads, but won't when you refresh.
>     > definitely having issues.
>     >
>     > On Wed, Sep 19, 2012 at 12:13 PM, Grant Ridder
>     <shortdudey123 at gmail.com <mailto:shortdudey123 at gmail.com>>
>     > wrote:
>     >>
>     >> Also not accessible from a VPS i have in Germany, however i can
>     resolve
>     >> chase.com <http://chase.com> via DNS.
>     >>
>     >>
>     >> On Wed, Sep 19, 2012 at 12:06 PM, Ben Bartsch
>     <uwcableguy at gmail.com <mailto:uwcableguy at gmail.com>>
>     >> wrote:
>     >>>
>     >>> it is now loading from Baton Rouge, LA
>     >>>
>     >>>
>     >>> On Wed, Sep 19, 2012 at 11:57 AM, Otis L. Surratt, Jr.
>     <otis at ocosa.com <mailto:otis at ocosa.com>>
>     >>> wrote:
>     >>>>
>     >>>> I agree. Their Android Mobile App still works as well.
>     >>>>
>     >>>> Otis
>     >>>>
>     >>>>
>     >>>> From: outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>
>     [mailto:outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>]
>     >>>> On Behalf Of Thomas Mackintosh Jr
>     >>>> Sent: Wednesday, September 19, 2012 11:50 AM
>     >>>> To: outages at outages.org <mailto:outages at outages.org>
>     >>>> Subject: Re: [outages] Chase.com not responding
>     >>>>
>     >>>> Don't think it's quite that simple -- their account
>     management page
>     >>>> (chaseonline.chase.com <http://chaseonline.chase.com>) is on
>     the same subnet and is reachable. Seems to be
>     >>>> isolated to the homepage.
>     >>>>
>     >>>> Tom
>     >>>> On Sep 19, 2012, at 12:43 PM, "Frank Bulk" <frnkblk at iname.com
>     <mailto:frnkblk at iname.com>> wrote:
>     >>>>
>     >>>>
>     >>>> I can't even resolve www.chase.com <http://www.chase.com> -
>     looks like the DNS servers for
>     >>>> chase.com <http://chase.com> are all located in 159.53.0.0/16
>     <http://159.53.0.0/16> (which belongs to JP Morgan
>     >>>> Chase)
>     >>>>
>     >>>> ns1.jpmorganchase.com <http://ns1.jpmorganchase.com> 159.53.46.53
>     >>>> ns2.jpmorganchase.com <http://ns2.jpmorganchase.com> 159.53.78.53
>     >>>> ns05.jpmorganchase.com <http://ns05.jpmorganchase.com>
>     159.53.110.152
>     >>>> ns06.jpmorganchase.com <http://ns06.jpmorganchase.com>
>     159.53.110.153
>     >>>>
>     >>>> Hint: don't put all your DNS servers in your AS or
>     infrastructure.
>     >>>>
>     >>>> Frank
>     >>>>
>     >>>> From: outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>
>     [mailto:outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>]
>     >>>> On Behalf Of Jake Mertel
>     >>>> Sent: Wednesday, September 19, 2012 11:32 AM
>     >>>> To: 'Josh Luthman'; outages at outages.org
>     <mailto:outages at outages.org>
>     >>>> Subject: Re: [outages] Chase.com not responding
>     >>>>
>     >>>> I can confirm their site  is unreachable from my site as
>     well. Seems to
>     >>>> be stopping at their network edge. Trace in case anyone is
>     interested:
>     >>>>
>     >>>> Microsoft Windows [Version 6.1.7601]
>     >>>> Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
>     >>>>
>     >>>> C:\Users\jake>tracert chase.com <http://chase.com>
>     >>>>
>     >>>> Tracing route to chase.com <http://chase.com> [159.53.62.93]
>     >>>> over a maximum of 30 hops:
>     >>>>
>     >>>>   1    <1 ms    <1 ms    13 ms v403.lax.ubiquity.io
>     <http://v403.lax.ubiquity.io> [72.37.224.129]
>     >>>>   2     1 ms     1 ms     4 ms
>     xe-1-0-3.ar1.lax2.us.nlayer.net
>     <http://xe-1-0-3.ar1.lax2.us.nlayer.net>
>     >>>> [69.31.127.45]
>     >>>>   3    <1 ms    <1 ms    <1 ms ae1-60g.cr1.lax1.us.nlayer.net
>     <http://ae1-60g.cr1.lax1.us.nlayer.net>
>     >>>> [69.31.127.129]
>     >>>>  4     3 ms     1 ms     1 ms ae1-50g.ar1.lax1.us.nlayer.net
>     <http://ae1-50g.ar1.lax1.us.nlayer.net>
>     >>>> [69.31.127.138]
>     >>>>   5    <1 ms    <1 ms    <1 ms
>     TenGigE0-3-4-0.GW4.LAX15.ALTER.NET
>     <http://TenGigE0-3-4-0.GW4.LAX15.ALTER.NET>
>     >>>> [152.179.21.1
>     >>>>   6     8 ms    26 ms    29 ms 0.ge-6-0-0.XL4.LAX15.ALTER.NET
>     <http://0.ge-6-0-0.XL4.LAX15.ALTER.NET>
>     >>>> [152.63.112.78]
>     >>>>   7    67 ms    67 ms    67 ms 0.xe-11-1-1.XL4.NYC1.ALTER.NET
>     <http://0.xe-11-1-1.XL4.NYC1.ALTER.NET>
>     >>>> [152.63.10.101]
>     >>>>   8    67 ms   103 ms    68 ms 0.xe-9-3-0.GW13.NYC1.ALTER.NET
>     <http://0.xe-9-3-0.GW13.NYC1.ALTER.NET>
>     >>>> [152.63.5.5]
>     >>>>   9    70 ms    70 ms    70 ms jpmchase-gw.customer.alter.net
>     <http://jpmchase-gw.customer.alter.net>
>     >>>> [157.130.250.190]
>     >>>> 10     *        *        *     Request timed out.
>     >>>> 11
>     >>>>
>     >>>>
>     >>>> From: outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>
>     [mailto:outages-bounces at outages.org
>     <mailto:outages-bounces at outages.org>]
>     >>>> On Behalf Of Josh Luthman
>     >>>> Sent: Wednesday, September 19, 2012 9:25 AM
>     >>>> To: outages at outages.org <mailto:outages at outages.org>
>     >>>> Subject: [outages] Chase.com not responding
>     >>>>
>     >>>> Doesn't work for me near Dayton, OH or isup.me <http://isup.me>
>     >>>>
>     >>>> http://www.downforeveryoneorjustme.com/chase.com
>     >>>>
>     >>>> The home page worked not more than 10 minutes ago...
>     >>>>
>     >>>> Josh Luthman
>     >>>> Office: 937-552-2340 <tel:937-552-2340>
>     >>>> Direct: 937-552-2343 <tel:937-552-2343>
>     >>>> 1100 Wayne St
>     >>>> Suite 1337
>     >>>> Troy, OH 45373
>     >>>> _______________________________________________
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>     >>>>
>     >>>>
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>     >>>
>     >>>
>     >>>
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>     >>>
>     >>
>     >
>     >
>     >
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