[outages] Charter Peering issues??(At least ICMP)

[Mitch]

Anyone else having any issues reaching IP's on Charter communications? We
have 3 sites down from our monitoring tool(peered via Level 3) and trace
routes from level3's looking glass fail. Their looking glass also shows no
routers to the /4 that our IP is part of. I've noticed issues from
Centurylink's Looking glass as well on certain POP's and from Cogent as
well.

Traceroutes: I had to remove our office IP's for privacy but I think it
gets the point across that we can't reach both ways. Oddly enough SSH seems
to work sometimes so I wonder if its mostly an ICMP issue with occasional
drops of other traffic.

Office is in Ohio, IP/other route is in Tennessee but we also have it down
in South and North Carolina.

>From our office to the IP in question:


Tracing route to 75-137-33-21.static.jcsn.tn.charter.com [75.137.33.21]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  172.23.0.1
  2    34 ms    35 ms    35 ms  <Scrubbed>
  3   176 ms   203 ms   203 ms  <Scrubbed>
  4    22 ms    22 ms     *     vlan213.car1.Detroit1.Level3.net [4.53.76.5]
  5    35 ms    35 ms    34 ms  ae-8-8.ebr2.Chicago1.Level3.net[4.69.133.242]
  6    37 ms    37 ms    37 ms  ae-23-52.car3.chicago1.level3.net[4.69.138.37]

  7    79 ms    44 ms    41 ms  4.68.127.138
  8    84 ms    71 ms    71 ms  nyk-bb1-link.telia.net [213.155.131.240]
  9    94 ms    58 ms    58 ms  ash-bb3-link.telia.net [213.155.134.149]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.


Traceroutes from our router back to our office:(got into it via DSL link)
 1   *       *       *
  2   *       *       *
  3   *       *       *
  4   *       *       *

Traceroutes from our router to 8.8.8.8:

Tracing route to 8.8.8.8 from 75.137.33.22 over a maximum of 30 hops
  1   5ms     3ms     5ms     75.137.33.21
  2   14ms    9ms     12ms    10.214.212.1
  3   8ms     10ms    12ms    96.34.70.4
  4   11ms    27ms    11ms    96.34.71.178
  5   18ms    26ms    20ms    96.34.79.74
  6   18ms    22ms    18ms    96.34.79.62
  7   35ms    32ms    31ms    96.34.78.18
  8   44ms    35ms    35ms    96.34.2.70
  9   33ms    31ms    34ms    96.34.3.17
 10   31ms    33ms    33ms    96.34.150.46
 11   32ms    31ms    32ms    72.14.239.100
 12   33ms    34ms    32ms    66.249.94.24
 13   34ms    34ms    49ms    209.85.248.57
 14   *       *       *
 15   34ms    32ms    31ms    8.8.8.8
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