[outages] O1 Managed Modem Service down

[Blaine Reeve]

Frank / Robert,
We have an OC-48 down in LATA 726 that carries our voice trunking into SCRMCA01.  We are escalating it with the circuit provider.  They were performing maintenance on this sonet path last night and something appears to have gone wrong.

Thanks,

Blaine Reeve
VP Of Operations
O1 Communications
________________________________________
From: Outages [outages-bounces at outages.org] on behalf of Frank Bulk [frnkblk at iname.com]
Sent: Saturday, June 01, 2013 9:13 AM
To: 'Robert Glover'; outages at outages.org
Subject: Re: [outages] O1 Managed Modem Service down

There's an escalation sheet on their website:
https://docs.google.com/viewer?url=http%3A%2F%2Fwww.o1.com%2Fdocs%2Fwholesal
e_peer_escalation_20130329.pdf

Frank

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Robert
Glover
Sent: Saturday, June 01, 2013 9:38 AM
To: outages at outages.org
Subject: [outages] O1 Managed Modem Service down

Good morning,

Started getting calls from end-users around 6am PDT complaining their
dial-up service is not working.

Appears to be affecting managed modems in Area Codes 530 & 916.  Calls
fail to "All Circuits are Busy".

Calls to O1's main support number (888-444-1111) also fail to "All
Circuits are Busy".

Anyone from O1 around?

-Robert
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