[outages] EasyDNS problems (probably network-related)

Jeremy Chadwick jdc at koitsu.org
Mon Jun 3 18:58:12 EDT 2013


Got this today in the middle of browsing.  Possible root cause is listed
at the bottom (from EasyDNS's twitter account):

Server not found
Firefox can't find the server at www.dslreports.com.

$ dig @a.gtld-servers.net ns dslreports.com

; <<>> DiG 9.8.4-P2 <<>> @a.gtld-servers.net ns dslreports.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41449
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 5, ADDITIONAL: 6
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;dslreports.com.                        IN      NS

;; AUTHORITY SECTION:
dslreports.com.         172800  IN      NS      ns1.easydns.com.
dslreports.com.         172800  IN      NS      ns2.easydns.com.
dslreports.com.         172800  IN      NS      remote1.easydns.com.
dslreports.com.         172800  IN      NS      remote2.easydns.com.
dslreports.com.         172800  IN      NS      ns6.easydns.net.

;; ADDITIONAL SECTION:
ns1.easydns.com.        172800  IN      AAAA    2001:1838:f001::10
ns1.easydns.com.        172800  IN      A       64.68.192.210
ns2.easydns.com.        172800  IN      A       72.52.2.1
remote1.easydns.com.    172800  IN      A       64.68.192.210
remote2.easydns.com.    172800  IN      A       72.52.2.1
ns6.easydns.net.        172800  IN      A       72.52.2.1

;; Query time: 111 msec
;; SERVER: 192.5.6.30#53(192.5.6.30)
;; WHEN: Mon Jun  3 15:53:10 2013
;; MSG SIZE  rcvd: 257

$ dig @REMOTE2.EASYDNS.COM ns dslreports.com

; <<>> DiG 9.8.4-P2 <<>> @REMOTE2.EASYDNS.COM ns dslreports.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14533
;; flags: qr aa rd; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;dslreports.com.                        IN      NS

;; ANSWER SECTION:
dslreports.com.         1200    IN      NS      dns1.easydns.com.
dslreports.com.         1200    IN      NS      dns3.easydns.org.
dslreports.com.         1200    IN      NS      dns2.easydns.net.

;; Query time: 36 msec
;; SERVER: 72.52.2.1#53(72.52.2.1)
;; WHEN: Mon Jun  3 15:46:52 2013
;; MSG SIZE  rcvd: 119

$ dig @NS2.EASYDNS.COM ns dslreports.com

; <<>> DiG 9.8.4-P2 <<>> @NS2.EASYDNS.COM ns dslreports.com
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached

$ dig @NS6.EASYDNS.NET ns dslreports.com

; <<>> DiG 9.8.4-P2 <<>> @NS6.EASYDNS.NET ns dslreports.com
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached

$ dig @NS1.EASYDNS.COM ns dslreports.com

; <<>> DiG 9.8.4-P2 <<>> @NS1.EASYDNS.COM ns dslreports.com
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached

$ dig @REMOTE1.EASYDNS.COM ns dslreports.com
; <<>> DiG 9.8.4-P2 <<>> @REMOTE1.EASYDNS.COM ns dslreports.com
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached

Both the IPs returned look accessible to me:

$ mtr 72.52.2.1
 Host                                           Loss%   Snt   Rcv  Last   Avg  Best  Wrst
 1. gw.home.lan                                  0.0%    12    12   0.3   0.3   0.2   0.4
 2. c-67-180-84-1.hsd1.ca.comcast.net            0.0%    12    12  22.9  26.0  16.3  46.9
 3. te-0-0-0-12-ur05.santaclara.ca.sfba.comcast  0.0%    12    12  10.1  10.6   9.3  12.3
 4. te-1-1-0-9-ar01.sfsutro.ca.sfba.comcast.net  0.0%    12    12  12.6  14.5  10.8  28.4
 5. he-1-8-0-0-cr01.sanjose.ca.ibone.comcast.ne  0.0%    12    12  15.0  19.0  12.0  24.7
 6. pos-0-4-0-0-pe01.529bryant.ca.ibone.comcast  0.0%    12    12  14.3  14.7  12.1  27.3
 7. ix-1-3-0-0.tcore1.PDI-PaloAlto.as6453.net    0.0%    12    12  13.6  14.9  12.0  18.8
 8. if-2-2.tcore2.PDI-PaloAlto.as6453.net        0.0%    11    11  38.3  40.6  35.9  60.6
 9. if-5-2.tcore2.SQN-SanJose.as6453.net         9.1%    11    10  67.9  60.1  39.8  76.4
10. 64.86.142.34                                 0.0%    11    11  16.4  17.3  14.1  29.9
11. ???
12. dns2.easydns.net                             0.0%    11    11  14.6  15.2  13.7  19.6

$ mtr 64.68.192.210
 Host                                           Loss%   Snt   Rcv  Last   Avg  Best  Wrst
 1. gw.home.lan                                  0.0%     7     7   0.3   0.3   0.2   0.4
 2. c-67-180-84-1.hsd1.ca.comcast.net            0.0%     6     6  24.3  29.4  22.0  42.7
 3. te-0-0-0-12-ur05.santaclara.ca.sfba.comcast  0.0%     6     6   9.7  10.8   9.5  13.9
 4. te-1-1-0-4-ar01.sfsutro.ca.sfba.comcast.net  0.0%     6     6  10.6  12.5  10.6  13.5
 5. he-3-9-0-0-cr01.sanjose.ca.ibone.comcast.ne  0.0%     6     6  15.6  22.3  13.9  37.5
 6. pos-0-4-0-0-pe01.11greatoaks.ca.ibone.comca  0.0%     6     6  18.0  18.0  15.8  19.9
 7. xe-9-3-0.sjc10.ip4.tinet.net                 0.0%     6     6  60.0  24.1  15.6  60.0
 8. xe-9-0-0.lax20.ip4.tinet.net                 0.0%     6     6  22.7  25.5  21.9  37.6
 9. giglinx-gw.ip4.tinet.net                     0.0%     6     6  20.7  26.1  20.7  42.9
10. 199.59.167.122                               0.0%     6     6  28.3  28.2  25.0  30.7
11. dns1.easydns.com                             0.0%     6     6  23.0  26.5  22.5  43.5

$ host dns2.easydns.net
dns2.easydns.net has address 72.52.2.1

$ dig @dns2.easydns.net ns easydns.net.

; <<>> DiG 9.8.4-P2 <<>> @dns2.easydns.net ns easydns.net.
; (1 server found)
;; global options: +cmd
;; connection timed out; no servers could be reached

https://twitter.com/easyDNS

> easyDNS.com . at easyDNS -- 1h
> 
> We are getting reports of DNS issues which are looking like a DDoS (we
> had a minor one yesterday) - investigating.

Along with tons of responses to people telling them to add a third
nameserver for better anycast distribution.

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Making life hard for others since 1977.             PGP 4BD6C0CB |




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