[outages] AT&T MPLS problems in NorCal?

[Kirk Coviello]

Thank you Chris.  We just received an update from AT&T that they supposedly replaced a card on a router in San Jose (although our customer is still down), so perhaps this is more limited in scope than we initially thought.  And San Jose would explain why you're not seeing any issues.  Brisbane is closer to SF.


Regards,

Kirk Coviello | Director, Business Development
+1.805.781.9378 | +1.888.781.WEST
[Description: Description: Description: Description: DWLogo]<http://www.digitalwest.net/>

From: Chris Burwell [mailto:cburwell at gmail.com]
Sent: Wednesday, March 27, 2013 1:56 PM
To: Kirk Coviello
Cc: outages at outages.org
Subject: Re: [outages] AT&T MPLS problems in NorCal?

We have multiple EVPN circuits in SLO, Visalia, and Brisbane. No issues with any of them (knock on wood)

On Wednesday, March 27, 2013, Kirk Coviello wrote:
We have a customer with a private MPLS circuit between San Luis Obispo, CA and San Jose.

We have a ticket open with AT&T.  This morning, hold wait times for AT&T were 6 minutes, but now the line is just ringing.  Almost like their call center is underwater with calls.

AT&T Techs this morning said "There are no alerts on your line...but then again, we can't actually SEE your line."

Anyone else out there with AT&T MPLS services in California seeing similar behavior/response?


Regards,

Kirk Coviello | Director, Business Development
+1.805.781.9378 | +1.888.781.WEST
<http://www.digitalwest.net/>
 <http://www.digitalwest.net/>
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