[outages] Chronic packet loss/latency in LAX (4 providers potentially involved)

Jeremy Chadwick jdc at koitsu.org
Tue May 28 21:42:08 EDT 2013


A follow-up to this:

I received *many* off-list mails about this, but nothing official.  Lots
of (justified) speculation about which peering points and/or providers
it is, to which I did respond to some, but nothing conclusive.

Without going into details (respecting folks' privacy), I can say that
the NTT/Verio<->Tata peering point has been ruled out as the cause.

I should also note that the ingress path (Comcast-->ARP) has changed due
to what appears to be some peering adjustments done by Comcast last
night (specifically May 27th at 23:22 PDT or thereabouts).

This will be obvious below in a pair of live mtrs done by me manually,
with DNS resolution enabled.  (Someone off-list asked for this)

My gut feeling right now is that the issue is at the Comcast<->Tata
peering point (hops #5 and #6 in the 2nd mtr), or a Comcast router at
One Wilshire is overwhelmed (hop #6 in the 2nd mtr).

The reason I'm wanting to rule out ingress (Comcast->ARP) is because the
path today looks different than it did yesterday (Comcast<->GTT/nLayer
is no longer involved) yet the issue remains, thus something on the
return path looks more likely.

Anyway, here are the mtrs, taken about 10 minutes ago:


Source IP: 67.180.84.87    (Comcast; Mountain View, CA)
Dest IP:   206.125.172.42  (ARP Networks; Sylmar, CA)

 Host                                           Loss%   Snt   Rcv  Last   Avg  Best  Wrst
 1. gw.home.lan                                  0.0%   128   128   0.2   0.2   0.2   0.5
 2. c-67-180-84-1.hsd1.ca.comcast.net            0.0%   128   128  25.6  25.9  10.5  66.4
 3. te-0-0-0-12-ur05.santaclara.ca.sfba.comcast  0.0%   128   128  10.6  11.4   8.8  15.6
 4. te-1-1-0-13-ar01.sfsutro.ca.sfba.comcast.ne  0.0%   128   128  11.3  14.8  10.2  19.7
 5. he-3-9-0-0-cr01.sanjose.ca.ibone.comcast.ne  0.0%   128   128  20.3  20.7  12.4  40.6
 6. be-13-pe02.11greatoaks.ca.ibone.comcast.net  0.0%   127   127  20.7  18.6  14.5  68.8
 7. 173.167.59.82                                0.0%   127   127  19.2  23.8  14.3 194.4
 8. 63-218-212-14.static.pccwglobal.net          0.0%   127   127  24.8  27.1  23.1  78.8
 9. cxa.r6.lax2.trit.net                         0.0%   127   127  24.4  25.8  22.6  31.3
10. arpnetworks-lax2-gw.cust.trit.net            1.6%   127   125  40.9  55.1  37.2 210.4
11. omake.koitsu.org                            10.2%   127   114  41.8  39.3  35.6  52.5


Source IP: 206.125.172.42  (ARP Networks; Sylmar, CA)
Dest IP:   67.180.84.87    (Comcast; Mountain View, CA)

 Host                                           Loss%   Snt   Rcv  Last   Avg  Best  Wrst
 1. 206.125.172.41                               0.0%   116   116   7.4  10.0   1.0 111.1
 2. s7.lax.arpnetworks.com                       0.0%   116   116   0.7   8.0   0.4 168.3
 3. ge-0-7-0-24.r04.lsanca03.us.bb.gin.ntt.net   0.0%   116   116   0.7   0.8   0.6   1.5
 4. ae-3.r05.lsanca03.us.bb.gin.ntt.net          0.0%   116   116   1.1   1.0   0.8   2.3
 5. ix-9-1-2-0.tcore2.LVW-LosAngeles.as6453.net  0.0%   116   116   0.5   2.1   0.4  52.0
    ix-11-2-1-0.tcore2.LVW-LosAngeles.as6453.net
 6. xe-1-2-0-0-pe01.onewilshire.ca.ibone.comcas  4.3%   116   111  15.7  16.4  15.5  42.9
 7. te-2-0-0-7-cr01.losangeles.ca.ibone.comcast  6.0%   116   109  17.8  17.6  15.7  19.9
 8. pos-2-9-0-0-cr01.sanjose.ca.ibone.comcast.n  5.2%   116   110  28.8  27.9  25.8  29.9
 9. he-0-4-0-0-ar01.sfsutro.ca.sfba.comcast.net  3.4%   116   112  28.0  28.2  25.9  30.0
10. te-0-6-0-0-ur05.santaclara.ca.sfba.comcast.  5.2%   116   110  29.9  29.7  29.1  37.0
11. te-18-10-cdn31.santaclara.ca.sfba.comcast.n  3.4%   116   112  41.7  47.9  31.2  54.3
12. c-67-180-84-87.hsd1.ca.comcast.net           3.4%   116   112  38.1  37.4  35.1  72.2

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Mountain View, CA, US                                            |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Mon, May 27, 2013 at 07:53:35PM -0700, Jeremy Chadwick wrote:
> Hi folks,
> 
> For the past 3-4 weeks (likely longer), there has been a peering point
> in Los Angeles that has been repeatedly overtaxed every night for
> roughly 5-6 hours.  Specifically high latency and packet loss.
> 
> It tends to start at roughly the same time every day (1800 PDT), and
> tends to dissipate around the same time as well (2300 PDT or so) -- i.e.
> prime-time.  This is not ICMP prioritisation -- this is real packet loss
> (I can tell via SSH, fetching mail (IMAP), etc.).  However in recent
> days (past week or so), the issue has persisted even until hours as late
> as 0100 PDT, and today (for example) has existed since as early as 1500
> PDT.  So the situation as I said is getting worse.
> 
> Because of asymmetrical routing, it's impossible for me to tell where
> peering-wise the actual issue is:
> 
> a) between Comcast and GTT/nLayer
> b) between Comcast and Tata/AS6453
> c) between NTT/Verio and Tata/AS6453
> 
> Of those 4 providers I've only a relationship with one; me getting all
> four to talk simultaneously, while the issue is happening, is virtually
> impossible.  However it happens every night like clockwork, for a long
> period of time, so resolution shouldn't be all that difficult.
> 
> I do periodic mtrs (think traceroute + ping combined) between my home
> connection and my VPS.  Probe durations are 40 seconds, at intervals of
> 60 seconds.  I store roughly 2-3 months of data, and I can make all this
> data available.
> 
> Here's examples taken from tonight, both directions.  Source and
> destination IPs are provided.
> 
> 
> Source IP: 67.180.84.87    (Comcast; Mountain View, CA)
> Dest IP:   206.125.172.42  (ARP Networks; Sylmar, CA)
> 
> === Mon May 27 19:36:00 PDT 2013  (1369708560)
> HOST: icarus.home.lan             Loss%   Snt   Rcv  Last   Avg  Best  Wrst
>   1.|-- 192.168.1.1                0.0%    40    40   0.3   0.3   0.2   0.4
>   2.|-- 67.180.84.1                0.0%    40    40  11.4  24.9  10.1  61.7
>   3.|-- 68.85.191.249              0.0%    40    40  11.3  11.7   8.9  27.7
>   4.|-- 69.139.199.106             0.0%    40    40  14.6  13.3  10.4  16.1
>   5.|-- 68.86.91.45                0.0%    40    40  15.9  19.6  13.1  34.3
>   6.|-- 68.86.88.58                0.0%    40    40  25.0  22.8  20.0  27.2
>   7.|-- 68.86.88.190               0.0%    40    40  21.5  21.9  19.6  38.2
>   8.|-- 173.167.57.138            10.0%    40    36  68.5  79.4  54.1  92.3
>   9.|-- 69.31.127.141              0.0%    40    40  81.4  95.1  64.5 128.8
>  10.|-- 69.31.127.130             35.0%    40    26  69.5  69.6  43.0  96.1
>  11.|-- 69.174.121.73              0.0%    40    40  67.0  72.3  39.6  90.4
>  12.|-- 67.199.135.102            10.0%    40    36  39.1  49.2  36.7 249.8
>  13.|-- 206.125.172.42             5.0%    40    38  37.1  36.0  34.2  49.9
> === END
> 
> DNS resolution for relevant hops:
> 
> $ host 68.86.88.190
> 190.88.86.68.in-addr.arpa domain name pointer pos-0-4-0-0-pe01.600wseventh.ca.ibone.comcast.net.
> 
> $ host 173.167.57.138
> Host 138.57.167.173.in-addr.arpa. not found: 3(NXDOMAIN)
> 
> $ host 69.31.127.141
> 141.127.31.69.in-addr.arpa domain name pointer ae0-110g.cr1.lax1.us.nlayer.net.
> 
> 
> 
> Source IP: 206.125.172.42  (ARP Networks; Sylmar, CA)
> Dest IP:   67.180.84.87    (Comcast; Mountain View, CA)
> 
> === Mon May 27 19:37:00 PDT 2013  (1369708620)
> HOST: omake.koitsu.org            Loss%   Snt   Rcv  Last   Avg  Best  Wrst
>   1.|-- 206.125.172.41             0.0%    40    40   1.5  12.8   0.9 181.8
>   2.|-- 208.79.88.135              0.0%    40    40   0.6   1.0   0.5  11.6
>   3.|-- 129.250.198.185            0.0%    40    40   0.8   0.9   0.7   1.4
>   4.|-- 129.250.2.221              0.0%    40    40   1.0   1.0   0.9   1.5
>   5.|-- 64.86.252.65              32.5%    40    27   0.5   0.8   0.5   8.6
>     |  `|-- 216.6.84.65
>   6.|-- 173.167.59.185            55.0%    40    18  19.6  19.3  15.7  75.1
>   7.|-- 68.86.82.61               40.0%    40    24  17.9  17.5  15.9  19.5
>   8.|-- 68.86.88.57                5.0%    40    38  25.2  25.7  24.1  27.5
>   9.|-- 68.86.90.94                7.5%    40    37  25.8  26.6  24.7  28.7
>  10.|-- 69.139.198.81              5.0%    40    38  26.6  26.6  26.3  27.0
>  11.|-- 68.85.191.254              7.5%    40    37  47.9  46.0  30.5  50.5
>  12.|-- 67.180.84.87               7.5%    40    37  36.0  36.1  34.0  50.3
> === END
> 
> DNS resolution for relevant hops (hop #5 indicates round-robin'ing
> between two different interfaces presumably on the same Tata/AS6453
> router):
> 
> $ host 129.250.2.221
> 221.2.250.129.in-addr.arpa domain name pointer ae-3.r05.lsanca03.us.bb.gin.ntt.net.
> 
> $ host 64.86.252.65
> 65.252.86.64.in-addr.arpa domain name pointer ix-11-2-1-0.tcore2.LVW-LosAngeles.as6453.net.
> 
> $ host 216.6.84.65
> 65.84.6.216.in-addr.arpa domain name pointer ix-9-1-2-0.tcore2.LVW-LosAngeles.as6453.net.
> 
> $ host 173.167.59.185
> 185.59.167.173.in-addr.arpa domain name pointer xe-1-2-0-0-pe01.onewilshire.ca.ibone.comcast.net.
> 
> 
> If relevant providers are on this list and can respond, that would
> be awesome.  If they can't respond but can instead start the ball
> rolling on rectifying this, I think myself and many other 'netizens
> would really appreciate it.
> 
> -- 
> | Jeremy Chadwick                                   jdc at koitsu.org |
> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> | Mountain View, CA, US                                            |
> | Making life hard for others since 1977.             PGP 4BD6C0CB |
> 
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