[outages] Lightower/Sidera - NYC

[Karl Clapp]

LightTower/Sidera master ticker for this is LT1323725.

I was able to get through their support line now.

The ETR is 1-2 hours from now.

---
Karl Clapp
Network Engineering Manager
Biddeford Internet Corp. d.b.a. GWI (AS5760)
Office: 207.602.1144
Mobile: 207.641.3907
Fax: 207.286.2061


On Thu, Nov 7, 2013 at 9:39 AM, <SRonan at eexchange.com> wrote:

>   Likely related to the fiber cut they experienced on their network
> earlier this week which they routed around.
>
>  Shane Ronan, Vice President – Technology Architect
>
> State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New
> York, NY 10020
>
> P  (212) 259-3023    |  M (347) 413-4503
>
> sronan at eexchange.com
>
>   From: Jayson Navitsky <jnavitsky at gmail.com>
> Date: Thursday, November 7, 2013 at 6:55 AM
> To: "outages at outages.org" <outages at outages.org>
> Subject: [outages] Lightower/Sidera - NYC
>
>   Anyone else seeing any issues in NYC with Lightower/Sidera?  Starting
> around 6:05AM (EST) we saw heavy packet loss across their network (from
> Sidera legacy) and some of our point to points bounce. The P to P's have
> some what stabilized (though we've seen a couple more bounces since then)
> the IP side of things have been pretty much unusable (we shut our session
> down.)  It also looks like their phone system is having a problem - calls
> into them seem to drop after trying to connect to the NOC - which I'm sure
> is pretty busy.
>
>  -Jayson
>
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