[outages] Lightower/Sidera - NYC

Bunde, Andrew andrew.bunde at agio.com
Thu Nov 7 16:35:52 EST 2013 

Likewise. Must be addressing root cause now?

Andrew Bunde
Team Lead, Storage & Network
(405) 217 3811  Direct
(405) 543 8288  Mobile
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From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Vincent Aniello
Sent: Thursday, November 07, 2013 3:29 PM
To: kclapp at staff.gwi.net
Cc: outages at outages.org; Outages
Subject: Re: [outages] Lightower/Sidera - NYC

Our circuits stabilized mid-afternoon, but shortly after 4pm EST we started seeing issues again.

--Vincent



From:        Karl Clapp <kclapp at staff.gwi.net<mailto:kclapp at staff.gwi.net>>
To:        "outages at outages.org<mailto:outages at outages.org>" <outages at outages.org<mailto:outages at outages.org>>
Date:        11/07/2013 03:23 PM
Subject:        Re: [outages] Lightower/Sidera - NYC
Sent by:        "Outages" <outages-bounces at outages.org<mailto:outages-bounces at outages.org>>
________________________________



I contacted their NOC about 45min ago. They have stated they are still working on resolution. They have reports about some services being functional, while other still experiencing packet-loss and latency. It does not sound like they have been able to identify the root cause and are still troubleshooting.

Here is the number I​ used to get through to their NOC: 888-583-4237, option 1. From there, just follow the prompts.

Fwiw, my customer circuit from NYC to NJ is still affected.

On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk at thrashyour.com<mailto:jlk at thrashyour.com>> wrote:
Just as a data point, LT for me is routing into Equinix NY5 over HE, so at least there's connectivity...

                                My traceroute  [v0.82]
icmp (0.0.0.0)                                                Thu Nov  7 07:24:09 2013
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                              Packets               Pings
 Host                                       Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 10.0.1.1                                 0.0%    29    6.7   3.2   0.8  12.2   2.7
 2. 10.0.1.49                                0.0%    28    8.0   4.3   1.5  13.1   3.0
 3. 10.0.24.73                               0.0%    28    6.7   4.5   1.9  14.7   3.4
 4. 25.66.208.web-pass.com<http://web-pass.com/>                   0.0%    28    1.9  11.2   1.9  48.0  12.3
 5. 2-1.760.core.fre.web-pass.com<http://core.fre.web-pass.com/>            0.0%    28    9.2   6.4   3.1  19.7   4.0
 6. gige-g6-2.core1.fmt1.he.net<http://core1.fmt1.he.net/>              0.0%    28    9.6  12.4   3.5  26.4   6.2
 7. 10gigabitethernet1-2.core1.sjc2.he.net<http://core1.sjc2.he.net/>   0.0%    28   11.9   9.5   3.5  18.7   4.3
 8. 10gigabitethernet9-1.core1.nyc4.he.net<http://core1.nyc4.he.net/>   0.0%    28   87.9  79.5  73.3  92.7   5.5
 9. 10gigabitethernet4-1.core1.nyc5.he.net<http://core1.nyc5.he.net/>   0.0%    28   76.6  80.5  73.6 106.7   7.0
10. lightower-fiber-networks.10gigabitether  0.0%    28   78.0  82.3  74.4 108.0   9.4
11. xe-8-3-0.nycmnyzrj91.lightower.net<http://xe-8-3-0.nycmnyzrj91.lightower.net/>       0.0%    28   89.1  83.6  74.2 144.7  15.8
12. ae2-jrcynj67j41.lightower.net<http://ae2-jrcynj67j41.lightower.net/>            0.0%    28   85.4  88.6  80.1 131.5  12.1
13. 192.154.116.14.lightower.net<http://lightower.net/>             0.0%    28   85.6  83.9  80.2  95.6   3.5
14. ???

John

On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp at staff.gwi.net<mailto:kclapp at staff.gwi.net>> wrote:

LightTower/Sidera master ticker for this is LT1323725.

I was able to get through their support line now.

The ETR is 1-2 hours from now.

---
Karl Clapp
Network Engineering Manager
Biddeford Internet Corp. d.b.a. GWI (AS5760)
Office: 207.602.1144<tel:207.602.1144>
Mobile: 207.641.3907<tel:207.641.3907>
Fax: 207.286.2061<tel:207.286.2061>


On Thu, Nov 7, 2013 at 9:39 AM, <SRonan at eexchange.com<mailto:SRonan at eexchange.com>> wrote:
Likely related to the fiber cut they experienced on their network earlier this week which they routed around.

Shane Ronan, Vice President – Technology Architect
State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New York, NY 10020
P  (212) 259-3023<tel:%28212%29%20259-3023>    |  M (347) 413-4503<tel:%28347%29%20413-4503>
sronan at eexchange.com<mailto:sronan at eexchange.com>

From: Jayson Navitsky <jnavitsky at gmail.com<mailto:jnavitsky at gmail.com>>
Date: Thursday, November 7, 2013 at 6:55 AM
To: "outages at outages.org<mailto:outages at outages.org>" <outages at outages.org<mailto:outages at outages.org>>
Subject: [outages] Lightower/Sidera - NYC

Anyone else seeing any issues in NYC with Lightower/Sidera?  Starting around 6:05AM (EST) we saw heavy packet loss across their network (from Sidera legacy) and some of our point to points bounce. The P to P's have some what stabilized (though we've seen a couple more bounces since then) the IP side of things have been pretty much unusable (we shut our session down.)  It also looks like their phone system is having a problem - calls into them seem to drop after trying to connect to the NOC - which I'm sure is pretty busy.

-Jayson
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