[outages] Lightower/Sidera - NYC

Thu Nov 7 16:29:12 EST 2013

Our circuits stabilized mid-afternoon, but shortly after 4pm EST we 
started seeing issues again.

--Vincent

From:   Karl Clapp <kclapp at staff.gwi.net>
To:     "outages at outages.org" <outages at outages.org>
Date:   11/07/2013 03:23 PM
Subject:        Re: [outages] Lightower/Sidera - NYC
Sent by:        "Outages" <outages-bounces at outages.org>

I contacted their NOC about 45min ago. They have stated they are still 
working on resolution. They have reports about some services being 
functional, while other still experiencing packet-loss and latency. It 
does not sound like they have been able to identify the root cause and are 
still troubleshooting.

Here is the number I used to get through to their NOC: 888-583-4237, 
option 1. From there, just follow the prompts.

Fwiw, my customer circuit from NYC to NJ is still affected.

On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk at thrashyour.com> wrote:
Just as a data point, LT for me is routing into Equinix NY5 over HE, so at 
least there's connectivity...

                                My traceroute  [v0.82]
icmp (0.0.0.0)                                                Thu Nov  7 
07:24:09 2013
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                              Packets               Pings
 Host                                       Loss%   Snt   Last   Avg  Best 
 Wrst StDev
 1. 10.0.1.1                                 0.0%    29    6.7   3.2   0.8 
 12.2   2.7
 2. 10.0.1.49                                0.0%    28    8.0   4.3   1.5 
 13.1   3.0
 3. 10.0.24.73                               0.0%    28    6.7   4.5   1.9 
 14.7   3.4
 4. 25.66.208.web-pass.com                   0.0%    28    1.9  11.2   1.9 
 48.0  12.3
 5. 2-1.760.core.fre.web-pass.com            0.0%    28    9.2   6.4   3.1 
 19.7   4.0
 6. gige-g6-2.core1.fmt1.he.net              0.0%    28    9.6  12.4   3.5 
 26.4   6.2
 7. 10gigabitethernet1-2.core1.sjc2.he.net   0.0%    28   11.9   9.5   3.5 
 18.7   4.3
 8. 10gigabitethernet9-1.core1.nyc4.he.net   0.0%    28   87.9  79.5  73.3 
 92.7   5.5
 9. 10gigabitethernet4-1.core1.nyc5.he.net   0.0%    28   76.6  80.5  73.6 
106.7   7.0
10. lightower-fiber-networks.10gigabitether  0.0%    28   78.0  82.3  74.4 
108.0   9.4
11. xe-8-3-0.nycmnyzrj91.lightower.net       0.0%    28   89.1  83.6  74.2 
144.7  15.8
12. ae2-jrcynj67j41.lightower.net            0.0%    28   85.4  88.6  80.1 
131.5  12.1
13. 192.154.116.14.lightower.net             0.0%    28   85.6  83.9  80.2 
 95.6   3.5
14. ???

John

On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp at staff.gwi.net> wrote:

LightTower/Sidera master ticker for this is LT1323725.

I was able to get through their support line now.

The ETR is 1-2 hours from now.

---
Karl Clapp
Network Engineering Manager
Biddeford Internet Corp. d.b.a. GWI (AS5760)
Office: 207.602.1144
Mobile: 207.641.3907
Fax: 207.286.2061

On Thu, Nov 7, 2013 at 9:39 AM, <SRonan at eexchange.com> wrote:
Likely related to the fiber cut they experienced on their network earlier 
this week which they routed around.

Shane Ronan, Vice President – Technology Architect 
State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New 
York, NY 10020
P  (212) 259-3023    |  M (347) 413-4503
sronan at eexchange.com

From: Jayson Navitsky <jnavitsky at gmail.com>
Date: Thursday, November 7, 2013 at 6:55 AM
To: "outages at outages.org" <outages at outages.org>
Subject: [outages] Lightower/Sidera - NYC

Anyone else seeing any issues in NYC with Lightower/Sidera?  Starting 
around 6:05AM (EST) we saw heavy packet loss across their network (from 
Sidera legacy) and some of our point to points bounce. The P to P's have 
some what stabilized (though we've seen a couple more bounces since then) 
the IP side of things have been pretty much unusable (we shut our session 
down.)  It also looks like their phone system is having a problem - calls 
into them seem to drop after trying to connect to the NOC - which I'm sure 
is pretty busy. 

-Jayson 

http://www.statestreet.com/emaildisclaimer/

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