[outages] Lightower/Sidera - NYC

Thu Nov 7 15:14:43 EST 2013

I contacted their NOC about 45min ago. They have stated they are still
working on resolution. They have reports about some services being
functional, while other still experiencing packet-loss and latency. It does
not sound like they have been able to identify the root cause and are still
troubleshooting.

Here is the number I
 used to get through to their NOC: 888-583-4237, option 1. From there,
just follow the prompts.

Fwiw, my customer circuit from NYC to NJ is still affected.

On Thu, Nov 7, 2013 at 10:25 AM, John Kinsella <jlk at thrashyour.com> wrote:

> Just as a data point, LT for me is routing into Equinix NY5 over HE, so at
> least there's connectivity...
>
>                                 My traceroute  [v0.82]
> icmp (0.0.0.0)                                                Thu Nov  7
> 07:24:09 2013
> Keys:  Help   Display mode   Restart statistics   Order of fields   quit
>                                               Packets               Pings
>  Host                                       Loss%   Snt   Last   Avg  Best
>  Wrst StDev
>  1. 10.0.1.1                                 0.0%    29    6.7   3.2   0.8
>  12.2   2.7
>  2. 10.0.1.49                                0.0%    28    8.0   4.3   1.5
>  13.1   3.0
>  3. 10.0.24.73                               0.0%    28    6.7   4.5   1.9
>  14.7   3.4
>  4. 25.66.208.web-pass.com                   0.0%    28    1.9  11.2
> 1.9  48.0  12.3
>  5. 2-1.760.core.fre.web-pass.com            0.0%    28    9.2   6.4
> 3.1  19.7   4.0
>  6. gige-g6-2.core1.fmt1.he.net              0.0%    28    9.6  12.4
> 3.5  26.4   6.2
>  7. 10gigabitethernet1-2.core1.sjc2.he.net   0.0%    28   11.9   9.5
> 3.5  18.7   4.3
>  8. 10gigabitethernet9-1.core1.nyc4.he.net   0.0%    28   87.9  79.5
>  73.3  92.7   5.5
>  9. 10gigabitethernet4-1.core1.nyc5.he.net   0.0%    28   76.6  80.5
>  73.6 106.7   7.0
> 10. lightower-fiber-networks.10gigabitether  0.0%    28   78.0  82.3  74.4
> 108.0   9.4
> 11. xe-8-3-0.nycmnyzrj91.lightower.net       0.0%    28   89.1  83.6
>  74.2 144.7  15.8
> 12. ae2-jrcynj67j41.lightower.net            0.0%    28   85.4  88.6
>  80.1 131.5  12.1
> 13. 192.154.116.14.lightower.net             0.0%    28   85.6  83.9
>  80.2  95.6   3.5
> 14. ???
>
> John
>
> On Nov 7, 2013, at 7:19 AM, Karl Clapp <kclapp at staff.gwi.net> wrote:
>
> LightTower/Sidera master ticker for this is LT1323725.
>
> I was able to get through their support line now.
>
> The ETR is 1-2 hours from now.
>
> ---
> Karl Clapp
> Network Engineering Manager
> Biddeford Internet Corp. d.b.a. GWI (AS5760)
> Office: 207.602.1144
> Mobile: 207.641.3907
> Fax: 207.286.2061
>
>
> On Thu, Nov 7, 2013 at 9:39 AM, <SRonan at eexchange.com> wrote:
>
>>   Likely related to the fiber cut they experienced on their network
>> earlier this week which they routed around.
>>
>>  Shane Ronan, Vice President – Technology Architect
>> State Street Global Exchange | 1230 Avenue of the Americas, 18th Fl | New
>> York, NY 10020
>> P  (212) 259-3023    |  M (347) 413-4503
>> sronan at eexchange.com
>>
>>   From: Jayson Navitsky <jnavitsky at gmail.com>
>> Date: Thursday, November 7, 2013 at 6:55 AM
>> To: "outages at outages.org" <outages at outages.org>
>> Subject: [outages] Lightower/Sidera - NYC
>>
>>   Anyone else seeing any issues in NYC with Lightower/Sidera?  Starting
>> around 6:05AM (EST) we saw heavy packet loss across their network (from
>> Sidera legacy) and some of our point to points bounce. The P to P's have
>> some what stabilized (though we've seen a couple more bounces since then)
>> the IP side of things have been pretty much unusable (we shut our session
>> down.)  It also looks like their phone system is having a problem - calls
>> into them seem to drop after trying to connect to the NOC - which I'm sure
>> is pretty busy.
>>
>>  -Jayson
>>
>> ------------------------------
>>
>> http://www.statestreet.com/emaildisclaimer/
>>
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