[outages] Time Warner in NYC

George Carey george at montco.net
Wed Nov 13 11:38:07 EST 2013


Thanks Jason

Could be a coincidence on the endpoints, trouble may be on another network in the path I suppose.

Most of our stuff is on East coast so we're just sitting it out for now rather than rerouting. We don't see a reason to do anything drastic at this point.

For reference, our affected products are also VoIP, not sure if it is relevant.


--
George Carey


On Nov 13, 2013, at 11:21 AM, Jason Shih <jshih at esi-estech.com> wrote:

> We have multiple customers on the east coast who are unable to utilize our NY server for voip. They are getting no audio and there are non responses to our invites to them.
> 
> Some of them have failover routes to our LA server and that seems to be working fine. Rerouting inbound DIDs through our LA server solves the issue as well.
> 
> It doesn't seem to be a DNS issue as a customer was using IP addresses because of DNS issues before, he was still having problems.
> 
> It seems to affect multiple ISPs, as there were customers from brighthouse, time warner, AT&T who were having problems.
> 
> Jason Shih
> (858) 357-8739
> jshih at esi-estech.com
> esihostedservices.com
> 
> 
> 
> 
> 
> On Wed, Nov 13, 2013 at 8:11 AM, George Carey <george at montco.net> wrote:
> Seeing much weirdness with RR networks, mostly in NYC. Long routing paths, maybe some blackholed traffic, etc.
> 
> They have confirmed an issue, not saying much more (yet).
> 
> Others seeing same thing?
> 
> 
> George Carey
> 
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