[outages] EBT systems down nationwide / Xerox ACS processing

[Edward Vielmetti]

and the PR statement from Karen Arena of Xerox:

"During a routine test of our back-up systems Saturday morning,
Xerox’s Electronic Benefits Transfer (EBT) system experienced a
temporary shutdown. While the system is now up and running,
beneficiaries in the 17 affected states continue to experience
connectivity issues to access their benefits. This disruption impacts
EBT beneficiaries who rely on the system for SNAP and WIC. Technical
staff is addressing the issue and expect the system to be restored
soon.  Beneficiaries requiring access to their benefits can work with
their local retailers who can activate an emergency voucher system
where available. We appreciate our clients’ patience while we work
through this outage as quickly as possible"

On Sat, Oct 12, 2013 at 4:26 PM, Edward Vielmetti
<edward.vielmetti at gmail.com> wrote:
> Here's a roundup of stories from the media; the outage affects
> multiple states including Michigan, Ohio, Georgia, Oklahoma, and
> others that use ACS (a division of Xerox) as their processor for EBT
> transactions.
>
> http://vielmetti.typepad.com/vacuum/2013/10/ebt-systems-down-in-multiple-states-michigan-bridge-card-not-working-.html
>
> I've sent a note to the Xerox PR contact in the hopes of pinning them
> down to whether it's a power outage, a software update, or a telecom
> issue that is the root cause.
>
> thanks
>
> Ed
>
> --
> Edward Vielmetti +1 734 330 2465
> edward.vielmetti at gmail.com



-- 
Edward Vielmetti +1 734 330 2465
edward.vielmetti at gmail.com