[outages] Comcast Netgear modem issues Nationwide??

[Chris Egeland]

Mitch,

I have Time Warner Cable Business Class here in Cleveland, and was hit with what sounds like a similar issue on Saturday.  Ubee cable modem, static IPs.  Tier 3 tech said that they couldn't get routing working correctly.  Had to reflash the modem about 10-12 times to get it to work.  The guy was about to roll a truck, but then tried one last thing and got it flashed and working.  I'll call TWCBC and ask for them to pull the notes on the ticket and see if there's anything in there that could be useful.

Are the issues with routing or do you not know?

Thanks,
Chris Egeland
Systems Administrator
Ferrotherm Corporation

-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Mitch
Sent: Wednesday, October 16, 2013 3:29 AM
To: outages at outages.org
Subject: [outages] Comcast Netgear modem issues Nationwide??

Anyone else having issues on Static IP's with the newer Netgear modems?

I work in a NOC for a MSP/Reseller and we currently have about 15 down across the country. They didn't all go down at the same time but in "chunks" like 5 went down within 4 minutes of each other.

National Accounts confirmed to me a known issue affecting the Netgears. Has anyone else gotten further details?

I also did note that it doesn't seem to affect the few netgears we have bridged(passing the public IP via DHCP to our router). In addition on the few that i had a backup link I was not able to ping the Static IP of the modem/Gateway(which is on the modem). So I am wondering if its a config issue. But it does look to be only STATIC customers.
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