[outages] Canadian outage update

Sun Oct 20 18:32:02 EDT 2013


----- Forwarded Message -----
> From: NOREPLY at les.net
> To: jra at baylink.com
> Sent: Saturday, October 19, 2013 5:37:46 PM
> Subject: LES.NET - Network ALERT
> Thank you for choosing LES.NET (1996) INC.
> 
> 
> Hello.
> 
> Updates regarding Bell Outage.
> LES.NET is now receiving CC'd E-Mails with updates.
> 
> 
> October 18, 2013 20:06
> It has been reported that Bell is splicing fiber and services are
> starting to gradually restore. Still no change on the reported ETR.
> 
> October 18, 2013 18:52
> Bell continuing to assess.. Demands for escalation made / reroute
> being denied
> 
> October 18, 2013 18:09
> No ETR change from Bell Canada as of this email
> Emergency links (PSAP-911 , emergency response, some government) only
> are being rerouted to available paths.
> There is apparently not enough spare capacity to route any
> non-emergency paths, in fact other working circuits are being taken
> down by Bell Canada to make room for the emergency paths.
> 
> October 18, 2013 16:12
> It appears if workers have drilled through something of Bell's, and
> they will have to dig in order to do any restoral.
> 
> October 18, 2013 15:15
> We have confirmation that construction by 76 Adelaide has dug up fiber
> about 60 feet down for Bell Canada. Reported ETR by Bell is 18 hours,
> hopefully that is a gross over-estimate.
> 
> October 18, 2013 14:57
> Additions to the email recipients, still no ETR from Bell. This
> appears to be affecting their customers as well.
> 
> October 18, 2013 14:41
> There has been no update from Bell at this time, we still trying to
> get an ETR out of them.
> 
> October 18, 2013 14:26
> We have just received confirmation that there is a major outage on one
> of the big 3 carriers in Canada.
> We will try and provide updates on an 30 minute to hourly basis.
> 
> October 18, 2013 12:50
> Good afternoon,
> We are currently experiencing an isolated outage on certain elements
> in our network which is causing connection issues to some gateways.
> We have techs enroute to our main POPs in an attempt to locate the
> problem and correct this.
> We apologize for the inconvenience and appreciate your patience in
> this matter.
> 
> 
> 
> ----- Previous Report -----
> 
> NOTE: This does not affect outbound calls, toll-free incoming, and
> U.S. incoming.
> 
> The initial report of a Bell equipment failure has been revised.
> 
> A Condominum construction crew has hit a major underground fiber in
> Toronto near the Adelaide Central Office.
> 
> 
> ETA from Bell on Duct and Fiber Repair is 24-36 hours at this point.
> Parallel (Non-Bell Related) efforts are underway to re-route using
> alternate facilities which will likely shorten this timeframe.
> 
> If you would like updates on this issue, please open a Support Ticket,
> and we will respond as information becomes available.
> 
> You can always use the TEST DID Function on the Web Portal to check
> the status of your DID if it has been affected.
> Click Your DIDs - Click the DID affected, and click the Test DID
> function.
> 
> Areas affected are Montreal LIR an Kitchener LIR.
> (Reports of AreaCode 450 being affected as well)
> (See List Below - List is not exhaustive)
> 
> Atwood, ON
> Ayr, ON
> Baden, ON
> Breslau, ON
> Bright, ON
> Clifford, ON
> Drayton, ON
> Drumbo, ON
> Elmira, ON
> Elora, ON
> Galt, ON
> Gorrie, ON
> Harriston, ON
> Hespeler, ON
> Linwood, ON
> Listowel, ON
> Milverton, ON
> Monkton, ON
> New Dundee, ON
> New Hamburg, ON
> Palmerston, ON
> Plattsville, ON
> Preston, ON
> Shakespeare, ON
> St Clements, ON
> St Jacobs, ON
> Stratford, ON
> Tavistock, ON
> Wellesley, ON
> Beauharnois, QC
> Bedford, QC
> Beloeil, QC
> Boucherville, QC
> Chambly, QC
> Ch��teauguay, QC
> Chomedey, QC
> Clarenceville, QC
> Contrecoeur, QC
> Franklin Centre, QC
> Hemmingford, QC
> Howick, QC
> Hudson, QC
> ��le-Perrot, QC
> L'��piphanie-L'Assomption, QC
> Lachine, QC
> Lachute, QC
> Lacolle, QC
> Laprairie, QC
> Laval-Est, QC
> Laval-Ouest, QC
> Lavaltrie, QC
> Le Gardeur, QC
> Les C��dres, QC
> Longueuil, QC
> Marieville, QC
> Mascouche, QC
> Mirabel-A��roport, QC
> Mirabel-Saint-Augustin, QC
> Mirabel-Sainte-Scholastique, QC
> Napierville, QC
> Oka, QC
> Pointe-Claire, QC
> Pont-Viau, QC
> Rawdon, QC
> Rigaud, QC
> Roxboro, QC
> Saint-Andr�� Est, QC
> Saint-Bruno, QC
> Saint-Calixte-de-Kilkenny, QC
> Saint-Chrysostome, QC
> Saint-Constant, QC
> Saint-Denis, QC
> Saint-Eustache, QC
> Saint-Hippolyte, QC
> Saint-Jean, QC
> Saint-Lambert, QC
> Saint-Lin, QC
> Saint-Marc, QC
> Saint-Ours, QC
> Saint-R��mi, QC
> Saint-Sauveur, QC
> Saint-Vincent-de-Paul, QC
> Sainte-Anne-des-Plaines, QC
> Sainte-Genevi��ve, QC
> Sainte-Julie-de-Verch��res, QC
> Sainte-Julienne, QC
> Sainte-Madeleine, QC
> Sainte-Martine, QC
> Sainte-Rose, QC
> Sainte-Th��r��se, QC
> Shawbridge, QC
> Terrebonne, QC
> Varennes, QC
> Vaudreuil, QC
> Venise-en-Qu��bec, QC
> Verch��res, QC
> 
> 
> 
> ----- Initial Report -----
> BELL has experienced a catastrophic equipment loss at its Adelaide
> Central office in Toronto.
> This is affecting DIDs All or Parts of Ontario and Quebec.
> 
> There is no ETA at this point.
> If you would like updates on this issue, please open a Support Ticket,
> and we will respond as information becomes available.
> 
> 
> 
> 
> How do you access LES.NET support ???
> 
> Easy! Log-in to LES.NET and create a "Support Ticket" !
> There are plenty of categories to choose from (Billing, Support,
> Sales, LNP, etc.)
> 
> OR you can contact LES.NET by Telephone. Here are our numbers:
> International/Canada/USA: +1.204.944.0009
> Canada/USA Toll-Free: +1.866.944.0009
> 
> Our hours of operation are 9:00am . 5:00pm, Monday to Friday, Central
> Standard Time.
> 
> The Support Ticket system is available 24 Hours a day, 7 Days a week.
> 
> Thanks,
> Les.
> ----------------------------------------
> You are subscribed to the "Network Alerts" e-mail list on Les.Net.
> You can stop these e-mails by editing your profile on http://les.net/
> Or Phone +1.866.944.0009, (+1.204.944.0009) to be removed, have your
> Username ready.
> ----------------------------------------
> 
> LES.NET (1996) INC. - Beyond the Scope of Imagination (tm).
> For Canada/USA DID's, phone +1.888.VOIP.DID (+1.888.8647.343)
> 
> ----------------------------------------

-- 
Jay R. Ashworth                  Baylink                       jra at baylink.com
Designer                     The Things I Think                       RFC 2100
Ashworth & Associates     http://baylink.pitas.com         2000 Land Rover DII
St Petersburg FL USA               #natog                      +1 727 647 1274