[outages] WebEx Down

Michael Schuler mike at schuler.me
Thu Feb 13 14:08:50 EST 2014


Looks like the’ve got it back up and running now.  I can confirm it was down for a good bit there.

; <<>> DiG 9.8.3-P1 <<>> NX www.webex.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 57811
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;NX.				IN	A

;; AUTHORITY SECTION:
.			10792	IN	SOA	a.root-servers.net. nstld.verisign-grs.com. 2014021301 1800 900 604800 86400

;; Query time: 1 msec
;; SERVER: 10.0.1.28#53(10.0.1.28)
;; WHEN: Thu Feb 13 13:07:14 2014
;; MSG SIZE  rcvd: 95

;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 17023
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 2

;; QUESTION SECTION:
;www.webex.com.			IN	A

;; ANSWER SECTION:
www.webex.com.		60	IN	CNAME	wwwprodvm.webex.com.
wwwprodvm.webex.com.	600	IN	CNAME	global-wwwprodvm.webex.com.
global-wwwprodvm.webex.com. 10	IN	A	173.243.5.18

;; AUTHORITY SECTION:
global-wwwprodvm.webex.com. 60	IN	NS	sjc02-wxif-gss02.webex.com.
global-wwwprodvm.webex.com. 60	IN	NS	iad02-wxif-gss02.webex.com.

;; ADDITIONAL SECTION:
iad02-wxif-gss02.webex.com. 600	IN	A	64.68.114.40
sjc02-wxif-gss02.webex.com. 600	IN	A	64.68.114.9

;; Query time: 198 msec
;; SERVER: 10.0.1.28#53(10.0.1.28)
;; WHEN: Thu Feb 13 13:07:14 2014
;; MSG SIZE  rcvd: 196

On Feb 13, 2014, at 1:02 PM, Scott Howard <scott at doc.net.au> wrote:

> Their DNS is broken - www.webex.com and other hosts in that domain are not resolving for me.
> 
> Webex'es in progress appear to still be working, but with severe performance problems for about the past ~15-20 minutes.
> 
> $ nslookup www.webex.com 8.8.8.8
> Server:         8.8.8.8
> Address:        8.8.8.8#53
> 
> ** server can't find www.webex.com: NXDOMAIN
> 
> 
>   Scott
> 
> 
> 
> On Thu, Feb 13, 2014 at 10:58 AM, Crist Clark <cjc+outages at pumpky.net> wrote:
> Cisco is reporting WebEx isn't just down for us, it's down for everyone. Anyone know what is going on?
> 
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