[outages] Belkin [heartbeat.belkin.com]

[John Neiberger]

Given the number of current social media postings, it doesn't appear that
they are back up yet, but I suppose it is hard to say for sure given the
number of people affected. Twitter is all aflutter with new reports of
people still having problems. Yours is the only report that indicated they
were working again. It could just be that it's taking a while for the
devices to correct themselves, or maybe they even need to be restarted or
something like that.

On Tue, Oct 7, 2014 at 11:57 AM, Frank Bulk <frnkblk at iname.com> wrote:

> Why do that if Belkin is up and running again? Or are you suggesting that
> Belkin doesn’t have it all worked out?
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
> Neiberger via Outages
> *Sent:* Tuesday, October 07, 2014 12:42 PM
> *To:* outages at outages.org
>
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> Has anyone else tried the loopback/heartbeat workaround with success? I've
> seen a few reports so far that this has temporarily solved the problem.
>
>
>
> John
>
>
>
> On Tue, Oct 7, 2014 at 10:28 AM, Frank Bulk <frnkblk at iname.com> wrote:
>
> I can ping heartbeat.belkin.com and the DSL Reports link and other
> connected links are stating it was back up roughly 30 to 45 minutes ago, so
> I think we’re out of the woods.
>
>
>
> Frank
>
>
>
> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
> Neiberger via Outages
> *Sent:* Tuesday, October 07, 2014 11:04 AM
> *To:* Josh Luthman
> *Cc:* outages at outages.org; John Barbieri
> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>
>
>
> I think it was initially suspected to be a firmware upgrade, but I doubt
> that's the case now. It's interesting to me that there are two seemingly
> unrelated fixes:
>
>
>
> 1. Put the IP for heartbeat.belkin.com on a loopback
>
> 2. Manually add working DNS entries to affected PCs
>
>
>
> Reports indicate that either fix works, but why? They seem unrelated to
> one another unless the failing heartbeat messages mess up DNS handling on
> the router.
>
>
>
> John
>
>
>
> On Tue, Oct 7, 2014 at 9:48 AM, Josh Luthman via Outages <
> outages at outages.org> wrote:
>
> Where?  I keep reading "bad firmware" problems but everything suggests
> there is no automatic upgrade and I think we can safely assume resi users
> didn't upgrade their routers over night.
>
>
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
>
> On Tue, Oct 7, 2014 at 11:35 AM, John Barbieri via Outages <
> outages at outages.org> wrote:
>
> Funny,
>
> Just saw something about Belkin routers and a botched firmware upgrade.
>
> I wonder if this is what they meant.
>
> That being said, it is working fine from Zito Media in Clanton, AL.
>
> --John
>
>
> On 10/07/2014 10:17 AM, Paul Miller via Outages wrote:
>
> On one of my netblocks my subscribers can nolonger ping Belkin.  I can ping
> heartbeat.belkin.com from my webservers and from subscriber units on a
> different netblock.
>
> Apparently Belkin routers ping the home base every couple seconds to
> determine
> the correct color of the Internet light on the router (orange or blue
> *sigh*).
> Worse, when it can't ping the Belkin site the router seems to pack up and
> redirect my subscribers to their router configuration page.
>
> I found this pretty easy to work around.  I simply DNATed the pings
> intended
> for heartbeat.belkin.com to one of my local nameservers and that seems to
> get
> them back online.  It's a silly workaround, but if anyone else is seeing
> all
> the Belkin routers on their network pack up, this could be why.
>
> -Paul
>
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