[outages] Belkin [heartbeat.belkin.com]

Tue Oct 7 13:57:36 EDT 2014

Why do that if Belkin is up and running again? Or are you suggesting that Belkin doesn’t have it all worked out?

Frank

From: Outages [mailto:outages-bounces at outages.org] On Behalf Of John Neiberger via Outages
Sent: Tuesday, October 07, 2014 12:42 PM
To: outages at outages.org
Subject: Re: [outages] Belkin [heartbeat.belkin.com]

Has anyone else tried the loopback/heartbeat workaround with success? I've seen a few reports so far that this has temporarily solved the problem.

John

On Tue, Oct 7, 2014 at 10:28 AM, Frank Bulk <frnkblk at iname.com <mailto:frnkblk at iname.com> > wrote:

I can ping heartbeat.belkin.com <http://heartbeat.belkin.com>  and the DSL Reports link and other connected links are stating it was back up roughly 30 to 45 minutes ago, so I think we’re out of the woods.

Frank

From: Outages [mailto:outages-bounces at outages.org <mailto:outages-bounces at outages.org> ] On Behalf Of John Neiberger via Outages
Sent: Tuesday, October 07, 2014 11:04 AM
To: Josh Luthman
Cc: outages at outages.org <mailto:outages at outages.org> ; John Barbieri
Subject: Re: [outages] Belkin [heartbeat.belkin.com <http://heartbeat.belkin.com> ]

I think it was initially suspected to be a firmware upgrade, but I doubt that's the case now. It's interesting to me that there are two seemingly unrelated fixes:

1. Put the IP for heartbeat.belkin.com <http://heartbeat.belkin.com>  on a loopback 

2. Manually add working DNS entries to affected PCs

Reports indicate that either fix works, but why? They seem unrelated to one another unless the failing heartbeat messages mess up DNS handling on the router.

John

On Tue, Oct 7, 2014 at 9:48 AM, Josh Luthman via Outages <outages at outages.org <mailto:outages at outages.org> > wrote:

Where?  I keep reading "bad firmware" problems but everything suggests there is no automatic upgrade and I think we can safely assume resi users didn't upgrade their routers over night.

Josh Luthman
Office: 937-552-2340 <tel:937-552-2340> 
Direct: 937-552-2343 <tel:937-552-2343> 
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Oct 7, 2014 at 11:35 AM, John Barbieri via Outages <outages at outages.org <mailto:outages at outages.org> > wrote:

Funny,

Just saw something about Belkin routers and a botched firmware upgrade.

I wonder if this is what they meant.

That being said, it is working fine from Zito Media in Clanton, AL.

--John

On 10/07/2014 10:17 AM, Paul Miller via Outages wrote:

On one of my netblocks my subscribers can nolonger ping Belkin.  I can ping
heartbeat.belkin.com <http://heartbeat.belkin.com>  from my webservers and from subscriber units on a
different netblock.

Apparently Belkin routers ping the home base every couple seconds to determine
the correct color of the Internet light on the router (orange or blue *sigh*).
Worse, when it can't ping the Belkin site the router seems to pack up and
redirect my subscribers to their router configuration page.

I found this pretty easy to work around.  I simply DNATed the pings intended
for heartbeat.belkin.com <http://heartbeat.belkin.com>  to one of my local nameservers and that seems to get
them back online.  It's a silly workaround, but if anyone else is seeing all
the Belkin routers on their network pack up, this could be why.

-Paul

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