[outages] Belkin [heartbeat.belkin.com]

[John Neiberger]

Just saw another report that HTTPS and IRC were still working. It looks
like this was only port 80 that was busted, so I think we can safely add
web filtering or parental controls somewhere into the chain of busted
things today.

On Tue, Oct 7, 2014 at 12:14 PM, Josh Luthman <josh at imaginenetworksllc.com>
wrote:

> Doesn't appear to be all running, at least their official posting doesn't
> say so  -
>
> https://belkininternationalinc.statuspage.io/
>
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Tue, Oct 7, 2014 at 1:57 PM, Frank Bulk via Outages <
> outages at outages.org> wrote:
>
>> Why do that if Belkin is up and running again? Or are you suggesting that
>> Belkin doesn’t have it all worked out?
>>
>>
>>
>> Frank
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
>> Neiberger via Outages
>> *Sent:* Tuesday, October 07, 2014 12:42 PM
>> *To:* outages at outages.org
>>
>> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>>
>>
>>
>> Has anyone else tried the loopback/heartbeat workaround with success?
>> I've seen a few reports so far that this has temporarily solved the problem.
>>
>>
>>
>> John
>>
>>
>>
>> On Tue, Oct 7, 2014 at 10:28 AM, Frank Bulk <frnkblk at iname.com> wrote:
>>
>> I can ping heartbeat.belkin.com and the DSL Reports link and other
>> connected links are stating it was back up roughly 30 to 45 minutes ago, so
>> I think we’re out of the woods.
>>
>>
>>
>> Frank
>>
>>
>>
>> *From:* Outages [mailto:outages-bounces at outages.org] *On Behalf Of *John
>> Neiberger via Outages
>> *Sent:* Tuesday, October 07, 2014 11:04 AM
>> *To:* Josh Luthman
>> *Cc:* outages at outages.org; John Barbieri
>> *Subject:* Re: [outages] Belkin [heartbeat.belkin.com]
>>
>>
>>
>> I think it was initially suspected to be a firmware upgrade, but I doubt
>> that's the case now. It's interesting to me that there are two seemingly
>> unrelated fixes:
>>
>>
>>
>> 1. Put the IP for heartbeat.belkin.com on a loopback
>>
>> 2. Manually add working DNS entries to affected PCs
>>
>>
>>
>> Reports indicate that either fix works, but why? They seem unrelated to
>> one another unless the failing heartbeat messages mess up DNS handling on
>> the router.
>>
>>
>>
>> John
>>
>>
>>
>> On Tue, Oct 7, 2014 at 9:48 AM, Josh Luthman via Outages <
>> outages at outages.org> wrote:
>>
>> Where?  I keep reading "bad firmware" problems but everything suggests
>> there is no automatic upgrade and I think we can safely assume resi users
>> didn't upgrade their routers over night.
>>
>>
>>
>>
>>
>> Josh Luthman
>> Office: 937-552-2340
>> Direct: 937-552-2343
>> 1100 Wayne St
>> Suite 1337
>> Troy, OH 45373
>>
>>
>>
>> On Tue, Oct 7, 2014 at 11:35 AM, John Barbieri via Outages <
>> outages at outages.org> wrote:
>>
>> Funny,
>>
>> Just saw something about Belkin routers and a botched firmware upgrade.
>>
>> I wonder if this is what they meant.
>>
>> That being said, it is working fine from Zito Media in Clanton, AL.
>>
>> --John
>>
>>
>> On 10/07/2014 10:17 AM, Paul Miller via Outages wrote:
>>
>> On one of my netblocks my subscribers can nolonger ping Belkin.  I can
>> ping
>> heartbeat.belkin.com from my webservers and from subscriber units on a
>> different netblock.
>>
>> Apparently Belkin routers ping the home base every couple seconds to
>> determine
>> the correct color of the Internet light on the router (orange or blue
>> *sigh*).
>> Worse, when it can't ping the Belkin site the router seems to pack up and
>> redirect my subscribers to their router configuration page.
>>
>> I found this pretty easy to work around.  I simply DNATed the pings
>> intended
>> for heartbeat.belkin.com to one of my local nameservers and that seems
>> to get
>> them back online.  It's a silly workaround, but if anyone else is seeing
>> all
>> the Belkin routers on their network pack up, this could be why.
>>
>> -Paul
>>
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