[outages] Cogent cut on West Coast - seeing high latency to Arizona and East coast

[Silvey, David]

From Cogent support at 10:22 pm Eastern on 5/13/2015

At this time, vendors are working to identify a splice point for repairs. There is currently no ETR. Please reference status.cogentco.com<http://status.cogentco.com/> for updates on this issue.

To find answers to common technical questions you may have about your Cogent service, please review Cogent’s User Guide located athttp://www.cogentco.com/Guide/Global20Guide.pdf<http://www.cogentco.com/Guide/Global20Guide.pdf>
To manage your account online go to https://ecogent.cogentco.com<https://ecogent.cogentco.com>

Thank You,


-----Original Message-----


Dear Cogent Customer,

We currently have a fiber cut on the west coast that is impacting many customers. You may see packet loss or latency until this is resolved. Our master ticket for this outage is 6157894<tel:6157894>. You can view updates at status.cogentco.com<http://status.cogentco.com/>.

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