[outages] Outages Digest, Vol 88, Issue 7

[Jim Witherell]

>From our account team shortly ago. The fix is probably more reliable than the timing. Test call I did just now still failed:


"Operations has identified the issue and working to repair now. More to follow but I'm hearing this could be resolved in as little as 20 minutes as long as no other issues are encountered while the fix is implemented. "

Sent from Yahoo Mail on Android

From:"Jim Witherell via Outages" <outages at outages.org>
Date:Thu, Sep 3, 2015 at 7:18 PM
Subject:Re: [outages] Outages Digest, Vol 88, Issue 7

Shameless or not, it's on my mind. Some follow ups (which may be interesting to others, which is why I'm not PMing you... 

-how do you not become a single point of failure yourself? (I assume your just updating the resporg database) 

-who would I pay my long distance usage charges to? (I assume whatever carrier I'm pointing to) 
-any obvious pros and cons? 

-can I as a manufacturing company with, let's say, 200 or so toll free numbersnumbers be resporg? (I assume economics are relevant here) 

-if you list 4 of your competitors to show you're a community minded guy, I'll PM you and ask for your sales rep to give me a pitch. 


This is interesting, and for the others I promise not to drag this out on the group. 

Sent from Yahoo Mail on Android

From:"Chris Lowe via Outages" <outages at outages.org>
Date:Thu, Sep 3, 2015 at 6:27 PM
Subject:Re: [outages] Outages Digest, Vol 88, Issue 7

The only true way to mitigate is to have the ability to switch the traffic
to an alternate carrier using the toll-free mgmt system (sms800).  You¹d
also have to keep your routing up to date on both carriers (which is
usually a PIA) unless you are using the carrier as simple transport, and
your company is doing all the routing/heavy lifting.  If you¹re not
already a RespOrg, switching the carrier on your number(s) is not an
option for you.  There are companies that offer this service (managing
toll-free numbers independently), Custom Toll-Free (shameless promotion as
they are a subsidiary of my company), and ATL Communications are two such
companies.


-Chris




Message: 1
Date: Thu, 3 Sep 2015 15:14:06 -0700
From: Jim Witherell <jawitherell at yahoo.com>
To: "Outages at outages.org" <Outages at outages.org>
Cc: outages <outages at outages.org>
Subject: Re: [outages] Anybody else having trouble with    Centurylink
    toll-free #s?
Message-ID:
    <1441318446.40296.YahooMailAndroidMobile at web163405.mail.gq1.yahoo.com>
Content-Type: text/plain; charset="utf-8"

Sooooo... While we're all waiting.. Anyone have some research references
on toll free outage mitigation or 'carrier redundancy"?


My experience is the carrier is the single point of failure and you are
absolutely 100% reliant on them. Ways to mitigate that?


Whenever asked (and I just was), I say out hands are tied. I think that's
true. Agree??


Sent from Yahoo Mail on Android


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