[outages] North Carolina TWC IPSEC VPN Issues

[Jeffrey Fry]

We have seen the TWC impacted sites self-restore around 11 AM today.  Or at
least that is when our alerting system noticed them coming back on-line to
our Atlanta DC.

Just wanted to share.

Jeff

On Mon, Aug 1, 2016 at 2:24 PM, Raymond Beaudoin <
raymond.beaudoin at icarustech.com> wrote:

> We're experiencing the same issue with VPN tunnels in North Carolina when
> using TWC upstream. All services are business class. We're seeing multiple
> sites affected. We've opened a carrier ticket. Has anyone else gotten an
> update from them? Thanks.
>
>
> -Raymond Beaudoin
>
> On Mon, Aug 1, 2016 at 9:51 AM, David Palmerton via Outages <
> outages at outages.org> wrote:
>
>> This site is a commercial site. No modems in service.
>>
>> Sent from my iPhone
>>
>> On Aug 1, 2016, at 9:37 AM, Jeffrey Fry <jeff at fryguy.net> wrote:
>>
>> Great - that is what I was hoping to hear (but not wanting to hear).
>>
>> Wonder what happened to cause this - perhaps someone from TWC will see
>> this thread.
>>
>>
>>
>> On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <david at palmertons.com>
>> wrote:
>>
>>> We experienced something similar with a customer in North Carolina, also
>>> on TWC.
>>>
>>> Traffic from their site via VPN dropped about 6 AM, and the VPN dropped.
>>> The tunnel was restored but no traffic could traverse it. Traces were
>>> inconclusive but it was apparent that there was an issue with
>>> transmit/receive or somewhere a route had changed.
>>>
>>> Finally routed them to another carrier on our side to resolve the issue.
>>>
>>> This was a commercial site, I’ll check to see if they use ARRIS modems.
>>>
>>> David
>>>
>>> From: Outages <outages-bounces at outages.org> on behalf of Jeffrey Fry
>>> via Outages <outages at outages.org>
>>> Reply-To: Jeffrey Fry <jeff at fryguy.net>
>>> Date: Monday, August 1, 2016 at 4:47 AM
>>> To: "outages at outages.org" <outages at outages.org>
>>> Subject: [outages] North Carolina TWC IPSEC VPN Issues
>>>
>>> I have a customer that, last friday at 2AM, they lost VPN connectivity
>>> to about 6-10 of their sites in North Carolina Raleigh/Charlotte area.  The
>>> only common thing with these sites is that they are all Time Warner Cable
>>> and have ARRIS modems.
>>>
>>> When we look at our VPN end-points, we only see IPSEC sent and not
>>> received.  Their head-end has 600 other VPN tunnels on it with no problems,
>>> it is just the ones on TWC in that area.
>>>
>>> Is anyone else having issues or know of an issue there?
>>>
>>> Thank you,
>>>
>>> Jeff
>>>
>>
>>
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>
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