[outages] North Carolina TWC IPSEC VPN Issues

[Raymond Beaudoin]

Jeff,

Thanks for the heads up. We see the same with similar times.


-Raymond Beaudoin

On Tue, Aug 2, 2016 at 11:58 AM, Jeffrey Fry <jeff at fryguy.net> wrote:

> We have seen the TWC impacted sites self-restore around 11 AM today.  Or
> at least that is when our alerting system noticed them coming back on-line
> to our Atlanta DC.
>
> Just wanted to share.
>
> Jeff
>
> On Mon, Aug 1, 2016 at 2:24 PM, Raymond Beaudoin <
> raymond.beaudoin at icarustech.com> wrote:
>
>> We're experiencing the same issue with VPN tunnels in North Carolina when
>> using TWC upstream. All services are business class. We're seeing multiple
>> sites affected. We've opened a carrier ticket. Has anyone else gotten an
>> update from them? Thanks.
>>
>>
>> -Raymond Beaudoin
>>
>> On Mon, Aug 1, 2016 at 9:51 AM, David Palmerton via Outages <
>> outages at outages.org> wrote:
>>
>>> This site is a commercial site. No modems in service.
>>>
>>> Sent from my iPhone
>>>
>>> On Aug 1, 2016, at 9:37 AM, Jeffrey Fry <jeff at fryguy.net> wrote:
>>>
>>> Great - that is what I was hoping to hear (but not wanting to hear).
>>>
>>> Wonder what happened to cause this - perhaps someone from TWC will see
>>> this thread.
>>>
>>>
>>>
>>> On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <david at palmertons.com>
>>> wrote:
>>>
>>>> We experienced something similar with a customer in North Carolina,
>>>> also on TWC.
>>>>
>>>> Traffic from their site via VPN dropped about 6 AM, and the VPN
>>>> dropped. The tunnel was restored but no traffic could traverse it. Traces
>>>> were inconclusive but it was apparent that there was an issue with
>>>> transmit/receive or somewhere a route had changed.
>>>>
>>>> Finally routed them to another carrier on our side to resolve the
>>>> issue.
>>>>
>>>> This was a commercial site, I’ll check to see if they use ARRIS modems.
>>>>
>>>> David
>>>>
>>>> From: Outages <outages-bounces at outages.org> on behalf of Jeffrey Fry
>>>> via Outages <outages at outages.org>
>>>> Reply-To: Jeffrey Fry <jeff at fryguy.net>
>>>> Date: Monday, August 1, 2016 at 4:47 AM
>>>> To: "outages at outages.org" <outages at outages.org>
>>>> Subject: [outages] North Carolina TWC IPSEC VPN Issues
>>>>
>>>> I have a customer that, last friday at 2AM, they lost VPN connectivity
>>>> to about 6-10 of their sites in North Carolina Raleigh/Charlotte area.  The
>>>> only common thing with these sites is that they are all Time Warner Cable
>>>> and have ARRIS modems.
>>>>
>>>> When we look at our VPN end-points, we only see IPSEC sent and not
>>>> received.  Their head-end has 600 other VPN tunnels on it with no problems,
>>>> it is just the ones on TWC in that area.
>>>>
>>>> Is anyone else having issues or know of an issue there?
>>>>
>>>> Thank you,
>>>>
>>>> Jeff
>>>>
>>>
>>>
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>>
>
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