[outages] North Carolina TWC IPSEC VPN Issues

[Jeffrey Fry]

I used the TWC Direct Support and those messages are all private.

I was able to give them a traceroute from one of our CPE sites to our VPN
head-ends that showed the difference in exit points. Maybe that helped them
- who knows.

Just hope it stays fixed! :)

Jeff

On Tue, Aug 2, 2016 at 2:20 PM, Jeff Waddell <jeff at waddellsolutions.com>
wrote:

> We are starting see a similar issue in Central KY - Jeff can you link
> directly to the forum post on DSL Reports?
>
> Thanks
>
>
>
> *Jeff Waddell*
> *Engineer | **Waddell Solutions Group*
> Office: 859.818.0000 x3002
> *www.waddellsolutions.com* <http://www.waddellsolutions.com>
> *jeff at waddellsolutions.com* <jeff at waddellsolutions.com>
>
> On Tue, Aug 2, 2016 at 1:02 PM, Raymond Beaudoin via Outages <
> outages at outages.org> wrote:
>
>> Jeff,
>>
>> Thanks for the heads up. We see the same with similar times.
>>
>>
>> -Raymond Beaudoin
>>
>> On Tue, Aug 2, 2016 at 11:58 AM, Jeffrey Fry <jeff at fryguy.net> wrote:
>>
>>> We have seen the TWC impacted sites self-restore around 11 AM today.  Or
>>> at least that is when our alerting system noticed them coming back on-line
>>> to our Atlanta DC.
>>>
>>> Just wanted to share.
>>>
>>> Jeff
>>>
>>> On Mon, Aug 1, 2016 at 2:24 PM, Raymond Beaudoin <
>>> raymond.beaudoin at icarustech.com> wrote:
>>>
>>>> We're experiencing the same issue with VPN tunnels in North Carolina
>>>> when using TWC upstream. All services are business class. We're seeing
>>>> multiple sites affected. We've opened a carrier ticket. Has anyone else
>>>> gotten an update from them? Thanks.
>>>>
>>>>
>>>> -Raymond Beaudoin
>>>>
>>>> On Mon, Aug 1, 2016 at 9:51 AM, David Palmerton via Outages <
>>>> outages at outages.org> wrote:
>>>>
>>>>> This site is a commercial site. No modems in service.
>>>>>
>>>>> Sent from my iPhone
>>>>>
>>>>> On Aug 1, 2016, at 9:37 AM, Jeffrey Fry <jeff at fryguy.net> wrote:
>>>>>
>>>>> Great - that is what I was hoping to hear (but not wanting to hear).
>>>>>
>>>>> Wonder what happened to cause this - perhaps someone from TWC will see
>>>>> this thread.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 1, 2016 at 9:23 AM, David Palmerton <david at palmertons.com>
>>>>> wrote:
>>>>>
>>>>>> We experienced something similar with a customer in North Carolina,
>>>>>> also on TWC.
>>>>>>
>>>>>> Traffic from their site via VPN dropped about 6 AM, and the VPN
>>>>>> dropped. The tunnel was restored but no traffic could traverse it. Traces
>>>>>> were inconclusive but it was apparent that there was an issue with
>>>>>> transmit/receive or somewhere a route had changed.
>>>>>>
>>>>>> Finally routed them to another carrier on our side to resolve the
>>>>>> issue.
>>>>>>
>>>>>> This was a commercial site, I’ll check to see if they use ARRIS
>>>>>> modems.
>>>>>>
>>>>>> David
>>>>>>
>>>>>> From: Outages <outages-bounces at outages.org> on behalf of Jeffrey Fry
>>>>>> via Outages <outages at outages.org>
>>>>>> Reply-To: Jeffrey Fry <jeff at fryguy.net>
>>>>>> Date: Monday, August 1, 2016 at 4:47 AM
>>>>>> To: "outages at outages.org" <outages at outages.org>
>>>>>> Subject: [outages] North Carolina TWC IPSEC VPN Issues
>>>>>>
>>>>>> I have a customer that, last friday at 2AM, they lost VPN
>>>>>> connectivity to about 6-10 of their sites in North Carolina
>>>>>> Raleigh/Charlotte area.  The only common thing with these sites is that
>>>>>> they are all Time Warner Cable and have ARRIS modems.
>>>>>>
>>>>>> When we look at our VPN end-points, we only see IPSEC sent and not
>>>>>> received.  Their head-end has 600 other VPN tunnels on it with no problems,
>>>>>> it is just the ones on TWC in that area.
>>>>>>
>>>>>> Is anyone else having issues or know of an issue there?
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Jeff
>>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> Outages mailing list
>>>>> Outages at outages.org
>>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>>
>>>>>
>>>>
>>>
>>
>> _______________________________________________
>> Outages mailing list
>> Outages at outages.org
>> https://puck.nether.net/mailman/listinfo/outages
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/outages/attachments/20160802/81b5d11d/attachment.htm>