[outages] Comcast issues in the Bay Area for the last 24 hours
Robbie Trencheny
me at robbiet.us
Wed May 11 13:44:16 EDT 2016
Nothing interesting in a traceroute, but here's a ping I ran for 10 or so
minutes:
--- 4.2.2.1 ping statistics ---
536 packets transmitted, 478 received, 10% packet loss, time 535985ms
rtt min/avg/max/mdev = 8.328/29.422/900.006/62.915 ms
Traceroute:
traceroute to 4.2.2.1 (4.2.2.1), 30 hops max, 60 byte packets
1 router.thegrand.systems (192.168.1.1) 0.185 ms 0.118 ms 0.154 ms
2 96.120.90.49 (96.120.90.49) 9.340 ms 15.779 ms 16.743 ms
3 te-0-7-0-15-sur03.oakland.ca.sfba.comcast.net (68.85.190.69) 16.887 ms
16.888 ms 16.890 ms
4 hu-0-8-0-1-ar01.santaclara.ca.sfba.comcast.net (68.85.57.61) 18.925 ms
19.468 ms hu-0-8-0-0-ar01.santaclara.ca.sfba.comcast.net (68.85.57.57)
19.517 ms
5 lag-8.ear1.SanJose1.Level3.net (4.68.127.105) 17.494 ms * *
6 ae-2-70.edge2.SanJose1.Level3.net (4.69.152.79) 17.216 ms
ae-1-60.edge2.SanJose1.Level3.net (4.69.152.15) 16.865 ms 16.634 ms
7 a.resolvers.level3.net (4.2.2.1) 15.535 ms 13.181 ms 11.661 ms
Robbie Trencheny (@robbie <http://twitter.com/robbie>)
925-884-3728
robbie.io
On Wed, May 11, 2016 at 10:17 AM, Robbie Trencheny <me at robbiet.us> wrote:
> I'm on DOCSIS 3.1 but I would assume Pandora is Metro E. I'll have a
> traceroute shortly.
>
>
> On Wednesday, May 11, 2016, John Neiberger <jneiberger at gmail.com> wrote:
>
>> Sounds like it's something local to your neighborhood. Is this Metro E or
>> DOCSIS?
>>
>> John
>>
>> On Wed, May 11, 2016 at 10:44 AM, Robbie Trencheny <me at robbiet.us> wrote:
>>
>>> This outage is still on going. Comcast is continually pushing back the
>>> ETOR. I was also informed that Pandora.com HQ is affected by the same issue
>>> (they are located across the street from me). Just seeing random packet
>>> loss. Will try to get a traceroute today.
>>>
>>>
>>> On Monday, May 9, 2016, Michael Sinatra <michael+outages at burnttofu.net>
>>> wrote:
>>>
>>>> I am still seeing significant loss between my work (ESnet in Berkeley)
>>>> and my home (Comcast Business Class in Uptown Oakland):
>>>>
>>>> [noc5] ~% ping manasquan.burnttofu.net
>>>> PING manasquan.burnttofu.net (98.210.60.123): 56 data bytes
>>>> 64 bytes from 98.210.60.123: icmp_seq=0 ttl=247 time=15.060 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=1 ttl=247 time=12.531 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=2 ttl=247 time=13.307 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=3 ttl=247 time=12.680 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=8 ttl=247 time=12.489 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=9 ttl=247 time=12.865 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=10 ttl=247 time=22.611 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=11 ttl=247 time=22.628 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=12 ttl=247 time=14.488 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=13 ttl=247 time=22.506 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=14 ttl=247 time=12.523 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=16 ttl=247 time=22.536 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=17 ttl=247 time=23.900 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=18 ttl=247 time=12.726 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=19 ttl=247 time=13.563 ms
>>>> 64 bytes from 98.210.60.123: icmp_seq=20 ttl=247 time=22.434 ms
>>>> ^C
>>>> --- manasquan.burnttofu.net ping statistics ---
>>>> 21 packets transmitted, 16 packets received, 23.8% packet loss
>>>> round-trip min/avg/max/stddev = 12.489/16.803/23.900/4.681 ms
>>>>
>>>> ESnet has a number of perfSONAR hosts (e.g. sunn-owamp.es.net) from/to
>>>> which you can do ping and traceroute if that helps.
>>>>
>>>> Similarly, I am seeing loss from UC San Francisco to my home network:
>>>>
>>>> [tulare:~] ms% ping manasquan.burnttofu.net
>>>> PING manasquan.burnttofu.net (98.210.60.123): 56 data bytes
>>>>
>>>> --- manasquan.burnttofu.net ping statistics ---
>>>> 26 packets transmitted, 23 packets received, 11.5% packet loss
>>>> round-trip min/avg/max/stddev = 16.218/22.903/50.951/7.144 ms
>>>>
>>>> I am not seeing any loss between UCSF and a VPS I have in Los Angeles.
>>>>
>>>> Traceroutes from UCSF to home:
>>>>
>>>> traceroute to manasquan.burnttofu.net (98.210.60.123), 64 hops max, 52
>>>> byte packets
>>>> 1 10.131.240.1 (10.131.240.1) 3.862 ms 4.669 ms 6.025 ms
>>>> 2 10.255.255.0 (10.255.255.0) 3.680 ms 3.583 ms 4.700 ms
>>>> 3 3002-s251-r01.ucsf.edu (169.230.252.9) 3.489 ms 3.166 ms 5.008
>>>> ms
>>>> 4 oak-agg4--ucsf--10ge.cenic.net (137.164.3.113) 5.633 ms 4.747 ms
>>>> 9.053 ms
>>>> 5 dc-svl-agg4--oak-agg4-100ge.cenic.net (137.164.46.145) 5.550 ms
>>>> 8.902 ms 8.859 ms
>>>> 6 xe-0-1-0.0.rtr.paix.net.internet2.edu (64.57.21.4) 6.259 ms
>>>> xe-1-1-0.0.rtr.paix.net.internet2.edu (64.57.21.6) 5.475 ms
>>>> xe-0-1-0.0.rtr.paix.net.internet2.edu (64.57.21.4) 5.857 ms
>>>> 7 te-0-3-0-0-pe02.529bryant.ca.ibone.comcast.net (66.208.233.121)
>>>> 6.002 ms 6.885 ms 6.002 ms
>>>> 8 * * *
>>>> 9 be-7922-ar01.santaclara.ca.sfba.comcast.net (68.86.90.94) 14.099
>>>> ms 6.931 ms 9.776 ms
>>>> 10 hu-0-5-0-1-sur03.oakland.ca.sfba.comcast.net (68.85.57.62) 8.405
>>>> ms 8.775 ms
>>>> hu-0-5-0-0-sur03.oakland.ca.sfba.comcast.net (68.85.57.58) 10.548
>>>> ms
>>>> 11 te-6-1-acr05.oakland.ca.sfba.comcast.net (68.85.217.178) 8.970 ms
>>>> 8.436 ms
>>>> te-6-0-acr05.oakland.ca.sfba.comcast.net (68.85.190.70) 8.556 ms
>>>> 12 c-98-210-60-123.hsd1.ca.comcast.net (98.210.60.123) 26.135 ms
>>>> 43.082 ms 32.402 ms
>>>>
>>>> Note, hop 8, when it does respond, looks like this:
>>>>
>>>> 8 68.86.86.29 (68.86.86.29) 7.791 ms
>>>> 68.86.86.145 (68.86.86.145) 7.724 ms
>>>> 68.86.86.69 (68.86.86.69) 8.259 ms
>>>>
>>>> michael
>>>>
>>>> On 5/9/16 2:02 PM, John Neiberger via Outages wrote:
>>>>
>>>>> Gotcha. Well, if it happens again, let me know. I'd be glad to take a
>>>>> look. I haven't heard of any widespread issues in that area. I was
>>>>> hoping we could narrow it down a bit.
>>>>>
>>>>> Thanks,
>>>>> John
>>>>>
>>>>> On Mon, May 9, 2016 at 2:52 PM, Robbie Trencheny <me at robbiet.us
>>>>> <mailto:me at robbiet.us>> wrote:
>>>>>
>>>>> John,
>>>>>
>>>>> Just looking at my PFSense reports. No traceroutes at the moment as
>>>>> the problem seems to have cleared up for now. I was seeing packet
>>>>> loss as high as 15% about 35 minutes ago according to PFSense.
>>>>>
>>>>>
>>>>> On Monday, May 9, 2016, John Neiberger <jneiberger at gmail.com
>>>>> <mailto:jneiberger at gmail.com>> wrote:
>>>>>
>>>>> How are you verifying the packet loss? Do you have traceroutes?
>>>>>
>>>>> Thanks,
>>>>> John
>>>>>
>>>>> On Mon, May 9, 2016 at 2:42 PM, Robbie Trencheny via Outages
>>>>> <outages at outages.org> wrote:
>>>>>
>>>>> There has been a Comcast outage/degradation of services in
>>>>> the Bay Area starting at 1403 PDT 05/08/2016. The current
>>>>> estimated restoration time is 1707 PDT. I couldn't get any
>>>>> details from Comcast about the issues. I've been seeing
>>>>> high
>>>>> packet loss. They did tell me that I will receive a bill
>>>>> credit.
>>>>>
>>>>> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
>>>>>
>>>>> _______________________________________________
>>>>> Outages mailing list
>>>>> Outages at outages.org
>>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
>>>>> 925-884-3728 <tel:925-884-3728>
>>>>> robbie.io <http://robbie.io>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> Outages mailing list
>>>>> Outages at outages.org
>>>>> https://puck.nether.net/mailman/listinfo/outages
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
>>> 925-884-3728
>>> robbie.io
>>>
>>>
>>
>
> --
> Robbie Trencheny (@robbie <http://twitter.com/robbie>)
> 925-884-3728
> robbie.io
>
>
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