[outages] eBay Partial Outage?

[Jeremy Chadwick]

Can confirm from Comcast in Silicon Valley (Mountain View, CA).

Behaviour appears to be: TCP connection is established, but no payload
response is given when a GET is issued.  Simple example:

$ telnet www.ebay.com 80
Trying 66.211.181.181...
Connected to www-us.g.ebay.com.
Escape character is '^]'.
GET / HTTP/1.0
Host: www.ebay.com

{just sits here, doing nothing; I literally waited 4 full minutes}

The reason you get a "ERR_CONNECTION_RESET" is that many browsers have
strict internal timeouts that are reached when it comes to request
payload response.  telnet, on the other hand, will happily stay there
for as long as the TCP stack's timeouts permit.  :-)  I did not see
any sign of a TCP RST or abrupt FIN socket closure.

I can provide more detailed analysis if asked (curl can give a more
thorough breakdown of time spent in phases), but the root cause for such
behaviour are many -- I'd rather not speculate.

DNS-wise, this is the result:

;; QUESTION SECTION:
;www.ebay.com.                  IN      A

;; ANSWER SECTION:
www.ebay.com.           210     IN      CNAME   www-us.g.ebay.com.
www-us.g.ebay.com.      58      IN      A       66.211.181.161
www-us.g.ebay.com.      58      IN      A       66.211.181.181

I see the same behaviour from both .161 and .181.

I will note, however, that occasionally I do get back content/payload
after some time, so I think whatever the issue is intermittent in nature
(maybe something like 85% broken, 15% functional).

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Mon, Nov 07, 2016 at 09:41:55PM -0500, Rusty Dekema via Outages wrote:
> A number of people on various U.S. ISPs have reported to me that they
> cannot get to the "main page" of eBay; http://www.ebay.com. I (Comcast
> / Ypsilanti MI USA) also cannot access that URL; Chrome gives me the
> message "ERR_CONNECTION_RESET" when I try.
> 
> Curiously, both others and I are able to access deep links (e.g. links
> to specific items up for auction) on the site just fine. I have an
> example listing but do not want to include it in this message so as to
> avoid the appearance of spamming.
> 
> Are any of you (not) seeing the same?
> 
> Cheers,
> Rusty D.
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