[outages] eBay Partial Outage?

[Rusty Dekema]

That's good enough for me; thanks for the info, Jeremy. Interesting
that it sometimes responds if you wait long enough; makes it seem like
"not a network problem" in, well, a certain sense.

-R

On Mon, Nov 7, 2016 at 9:55 PM, Jeremy Chadwick <jdc at koitsu.org> wrote:
> Can confirm from Comcast in Silicon Valley (Mountain View, CA).
>
> Behaviour appears to be: TCP connection is established, but no payload
> response is given when a GET is issued.  Simple example:
>
> $ telnet www.ebay.com 80
> Trying 66.211.181.181...
> Connected to www-us.g.ebay.com.
> Escape character is '^]'.
> GET / HTTP/1.0
> Host: www.ebay.com
>
> {just sits here, doing nothing; I literally waited 4 full minutes}
>
> The reason you get a "ERR_CONNECTION_RESET" is that many browsers have
> strict internal timeouts that are reached when it comes to request
> payload response.  telnet, on the other hand, will happily stay there
> for as long as the TCP stack's timeouts permit.  :-)  I did not see
> any sign of a TCP RST or abrupt FIN socket closure.
>
> I can provide more detailed analysis if asked (curl can give a more
> thorough breakdown of time spent in phases), but the root cause for such
> behaviour are many -- I'd rather not speculate.
>
> DNS-wise, this is the result:
>
> ;; QUESTION SECTION:
> ;www.ebay.com.                  IN      A
>
> ;; ANSWER SECTION:
> www.ebay.com.           210     IN      CNAME   www-us.g.ebay.com.
> www-us.g.ebay.com.      58      IN      A       66.211.181.161
> www-us.g.ebay.com.      58      IN      A       66.211.181.181
>
> I see the same behaviour from both .161 and .181.
>
> I will note, however, that occasionally I do get back content/payload
> after some time, so I think whatever the issue is intermittent in nature
> (maybe something like 85% broken, 15% functional).
>
> --
> | Jeremy Chadwick                                   jdc at koitsu.org |
> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> | Making life hard for others since 1977.             PGP 4BD6C0CB |
>
> On Mon, Nov 07, 2016 at 09:41:55PM -0500, Rusty Dekema via Outages wrote:
>> A number of people on various U.S. ISPs have reported to me that they
>> cannot get to the "main page" of eBay; http://www.ebay.com. I (Comcast
>> / Ypsilanti MI USA) also cannot access that URL; Chrome gives me the
>> message "ERR_CONNECTION_RESET" when I try.
>>
>> Curiously, both others and I are able to access deep links (e.g. links
>> to specific items up for auction) on the site just fine. I have an
>> example listing but do not want to include it in this message so as to
>> avoid the appearance of spamming.
>>
>> Are any of you (not) seeing the same?
>>
>> Cheers,
>> Rusty D.
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