[outages] eBay Partial Outage?

[Jeremy Chadwick]

Follow-up: there's acknowledge of an issue on Twitter if you dig through
@eBay's tweets & replies: https://twitter.com/eBay/with_replies

-- 
| Jeremy Chadwick                                   jdc at koitsu.org |
| UNIX Systems Administrator                http://jdc.koitsu.org/ |
| Making life hard for others since 1977.             PGP 4BD6C0CB |

On Mon, Nov 07, 2016 at 06:55:20PM -0800, Jeremy Chadwick via Outages wrote:
> Can confirm from Comcast in Silicon Valley (Mountain View, CA).
> 
> Behaviour appears to be: TCP connection is established, but no payload
> response is given when a GET is issued.  Simple example:
> 
> $ telnet www.ebay.com 80
> Trying 66.211.181.181...
> Connected to www-us.g.ebay.com.
> Escape character is '^]'.
> GET / HTTP/1.0
> Host: www.ebay.com
> 
> {just sits here, doing nothing; I literally waited 4 full minutes}
> 
> The reason you get a "ERR_CONNECTION_RESET" is that many browsers have
> strict internal timeouts that are reached when it comes to request
> payload response.  telnet, on the other hand, will happily stay there
> for as long as the TCP stack's timeouts permit.  :-)  I did not see
> any sign of a TCP RST or abrupt FIN socket closure.
> 
> I can provide more detailed analysis if asked (curl can give a more
> thorough breakdown of time spent in phases), but the root cause for such
> behaviour are many -- I'd rather not speculate.
> 
> DNS-wise, this is the result:
> 
> ;; QUESTION SECTION:
> ;www.ebay.com.                  IN      A
> 
> ;; ANSWER SECTION:
> www.ebay.com.           210     IN      CNAME   www-us.g.ebay.com.
> www-us.g.ebay.com.      58      IN      A       66.211.181.161
> www-us.g.ebay.com.      58      IN      A       66.211.181.181
> 
> I see the same behaviour from both .161 and .181.
> 
> I will note, however, that occasionally I do get back content/payload
> after some time, so I think whatever the issue is intermittent in nature
> (maybe something like 85% broken, 15% functional).
> 
> -- 
> | Jeremy Chadwick                                   jdc at koitsu.org |
> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> | Making life hard for others since 1977.             PGP 4BD6C0CB |
> 
> On Mon, Nov 07, 2016 at 09:41:55PM -0500, Rusty Dekema via Outages wrote:
> > A number of people on various U.S. ISPs have reported to me that they
> > cannot get to the "main page" of eBay; http://www.ebay.com. I (Comcast
> > / Ypsilanti MI USA) also cannot access that URL; Chrome gives me the
> > message "ERR_CONNECTION_RESET" when I try.
> > 
> > Curiously, both others and I are able to access deep links (e.g. links
> > to specific items up for auction) on the site just fine. I have an
> > example listing but do not want to include it in this message so as to
> > avoid the appearance of spamming.
> > 
> > Are any of you (not) seeing the same?
> > 
> > Cheers,
> > Rusty D.
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