[outages] eBay Partial Outage?

[chris]

http://www.ebay.com/sts

On Mon, Nov 7, 2016 at 10:21 PM, Jeremy Chadwick via Outages <
outages at outages.org> wrote:

> Follow-up: there's acknowledge of an issue on Twitter if you dig through
> @eBay's tweets & replies: https://twitter.com/eBay/with_replies
>
> --
> | Jeremy Chadwick                                   jdc at koitsu.org |
> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> | Making life hard for others since 1977.             PGP 4BD6C0CB |
>
> On Mon, Nov 07, 2016 at 06:55:20PM -0800, Jeremy Chadwick via Outages
> wrote:
> > Can confirm from Comcast in Silicon Valley (Mountain View, CA).
> >
> > Behaviour appears to be: TCP connection is established, but no payload
> > response is given when a GET is issued.  Simple example:
> >
> > $ telnet www.ebay.com 80
> > Trying 66.211.181.181...
> > Connected to www-us.g.ebay.com.
> > Escape character is '^]'.
> > GET / HTTP/1.0
> > Host: www.ebay.com
> >
> > {just sits here, doing nothing; I literally waited 4 full minutes}
> >
> > The reason you get a "ERR_CONNECTION_RESET" is that many browsers have
> > strict internal timeouts that are reached when it comes to request
> > payload response.  telnet, on the other hand, will happily stay there
> > for as long as the TCP stack's timeouts permit.  :-)  I did not see
> > any sign of a TCP RST or abrupt FIN socket closure.
> >
> > I can provide more detailed analysis if asked (curl can give a more
> > thorough breakdown of time spent in phases), but the root cause for such
> > behaviour are many -- I'd rather not speculate.
> >
> > DNS-wise, this is the result:
> >
> > ;; QUESTION SECTION:
> > ;www.ebay.com.                  IN      A
> >
> > ;; ANSWER SECTION:
> > www.ebay.com.           210     IN      CNAME   www-us.g.ebay.com.
> > www-us.g.ebay.com.      58      IN      A       66.211.181.161
> > www-us.g.ebay.com.      58      IN      A       66.211.181.181
> >
> > I see the same behaviour from both .161 and .181.
> >
> > I will note, however, that occasionally I do get back content/payload
> > after some time, so I think whatever the issue is intermittent in nature
> > (maybe something like 85% broken, 15% functional).
> >
> > --
> > | Jeremy Chadwick                                   jdc at koitsu.org |
> > | UNIX Systems Administrator                http://jdc.koitsu.org/ |
> > | Making life hard for others since 1977.             PGP 4BD6C0CB |
> >
> > On Mon, Nov 07, 2016 at 09:41:55PM -0500, Rusty Dekema via Outages wrote:
> > > A number of people on various U.S. ISPs have reported to me that they
> > > cannot get to the "main page" of eBay; http://www.ebay.com. I (Comcast
> > > / Ypsilanti MI USA) also cannot access that URL; Chrome gives me the
> > > message "ERR_CONNECTION_RESET" when I try.
> > >
> > > Curiously, both others and I are able to access deep links (e.g. links
> > > to specific items up for auction) on the site just fine. I have an
> > > example listing but do not want to include it in this message so as to
> > > avoid the appearance of spamming.
> > >
> > > Are any of you (not) seeing the same?
> > >
> > > Cheers,
> > > Rusty D.
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