[outages] eBay Partial Outage?

chris tknchris at gmail.com
Mon Nov 7 22:27:33 EST 2016


seems like its just the home page if i go to my.ebay.com that loads and i
can get around the site from there

On Mon, Nov 7, 2016 at 10:25 PM, chris <tknchris at gmail.com> wrote:

> http://www.ebay.com/sts
>
> On Mon, Nov 7, 2016 at 10:21 PM, Jeremy Chadwick via Outages <
> outages at outages.org> wrote:
>
>> Follow-up: there's acknowledge of an issue on Twitter if you dig through
>> @eBay's tweets & replies: https://twitter.com/eBay/with_replies
>>
>> --
>> | Jeremy Chadwick                                   jdc at koitsu.org |
>> | UNIX Systems Administrator                http://jdc.koitsu.org/ |
>> | Making life hard for others since 1977.             PGP 4BD6C0CB |
>>
>> On Mon, Nov 07, 2016 at 06:55:20PM -0800, Jeremy Chadwick via Outages
>> wrote:
>> > Can confirm from Comcast in Silicon Valley (Mountain View, CA).
>> >
>> > Behaviour appears to be: TCP connection is established, but no payload
>> > response is given when a GET is issued.  Simple example:
>> >
>> > $ telnet www.ebay.com 80
>> > Trying 66.211.181.181...
>> > Connected to www-us.g.ebay.com.
>> > Escape character is '^]'.
>> > GET / HTTP/1.0
>> > Host: www.ebay.com
>> >
>> > {just sits here, doing nothing; I literally waited 4 full minutes}
>> >
>> > The reason you get a "ERR_CONNECTION_RESET" is that many browsers have
>> > strict internal timeouts that are reached when it comes to request
>> > payload response.  telnet, on the other hand, will happily stay there
>> > for as long as the TCP stack's timeouts permit.  :-)  I did not see
>> > any sign of a TCP RST or abrupt FIN socket closure.
>> >
>> > I can provide more detailed analysis if asked (curl can give a more
>> > thorough breakdown of time spent in phases), but the root cause for such
>> > behaviour are many -- I'd rather not speculate.
>> >
>> > DNS-wise, this is the result:
>> >
>> > ;; QUESTION SECTION:
>> > ;www.ebay.com.                  IN      A
>> >
>> > ;; ANSWER SECTION:
>> > www.ebay.com.           210     IN      CNAME   www-us.g.ebay.com.
>> > www-us.g.ebay.com.      58      IN      A       66.211.181.161
>> > www-us.g.ebay.com.      58      IN      A       66.211.181.181
>> >
>> > I see the same behaviour from both .161 and .181.
>> >
>> > I will note, however, that occasionally I do get back content/payload
>> > after some time, so I think whatever the issue is intermittent in nature
>> > (maybe something like 85% broken, 15% functional).
>> >
>> > --
>> > | Jeremy Chadwick                                   jdc at koitsu.org |
>> > | UNIX Systems Administrator                http://jdc.koitsu.org/ |
>> > | Making life hard for others since 1977.             PGP 4BD6C0CB |
>> >
>> > On Mon, Nov 07, 2016 at 09:41:55PM -0500, Rusty Dekema via Outages
>> wrote:
>> > > A number of people on various U.S. ISPs have reported to me that they
>> > > cannot get to the "main page" of eBay; http://www.ebay.com. I
>> (Comcast
>> > > / Ypsilanti MI USA) also cannot access that URL; Chrome gives me the
>> > > message "ERR_CONNECTION_RESET" when I try.
>> > >
>> > > Curiously, both others and I are able to access deep links (e.g. links
>> > > to specific items up for auction) on the site just fine. I have an
>> > > example listing but do not want to include it in this message so as to
>> > > avoid the appearance of spamming.
>> > >
>> > > Are any of you (not) seeing the same?
>> > >
>> > > Cheers,
>> > > Rusty D.
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