[outages] Level 3 fiber cut ATL.

[Steve Acheson]

I have a similar issue in ATL area with Level3, but my case notes aren’t the typical backhoe job.


*** CASCADED EXTERNAL NOTES 22-Nov-2016 08:12:14 GMT From CASE: 11831633 - Event
The original local provider reports that upon further investigation, fiber damages caused by rodent chews were identified. The local provider is now investigating the possibility of rolling services to new fibers for expedited restoral.

*** CASCADED EXTERNAL NOTES 22-Nov-2016 14:47:11 GMT From CASE: 11831633 - Event
The local provider reports a second rodent chew on the fiber is suspected. Further investigations are being performed to identify the exact point of damage and field technician will be dispatched for the repair once the fault is located.

The location for the damage is Smyrna, GA.  My circuit drop time was 2016-11-21 09:27:51 PST.   If you’ve been down 24hours already, this might not be related since my impact didn’t start until a few hours after yours.

Steve

Steve Acheson | Director of Network Operations
sacheson at proofpoint.com<mailto:sacheson at proofpoint.com> |  +1 (408) 763-3173

[cid:DBC5A561-B48D-42DB-BE1F-209BB2B84EFA at us.proofpoint.com]
threat protection l compliance l archiving & governance l secure communication

On Nov 22, 2016, at 6:34 AM, Luke Guillory via Outages <outages at outages.org<mailto:outages at outages.org>> wrote:


After 24 hours of being down we finally got the following. Anyone else having issues,  this is between Atlanta and College Park, GA it seems.


*** CASCADED EXTERNAL NOTES 22-Nov-2016 14:30:06 GMT From CASE: 11829710 - Event Earlier, Field Services investigated and located the fiber cut, caused by a local gas company performing work in the area. A 432-count fiber cable was damaged by the work. The cable is marked as belonging to the last mile provider. The last mile provider dispatched their field technician, who is now onsite evaluating the damage.










Luke Guillory
Network Operations Manager


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