[outages] Level3 VoIP Issues?

[Mike Castoro]

No snark intended.  Just relaying the story as I heard it.  I also questioned the fire/fiber cut order.  

-Mike


-----Original Message-----
From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jeff Shultz via Outages
Sent: Tuesday, October 04, 2016 5:41 PM
To: Randall (Randy) Raitz <randy.raitz at readytalk.com>; outages at outages.org
Subject: Re: [outages] Level3 VoIP Issues?

I have a feeling that "fire from a fiber cut" email was a bit of snark (playing on the usual evasive answers you get about many outages) and not meant to be taken seriously.

But who knows? My cynicism filter might be set a little high this afternoon.

On Tue, Oct 4, 2016 at 2:24 PM, Randall (Randy) Raitz via Outages <outages at outages.org> wrote:
> Has anyone received anything about the outage that includes details on 
> the fire? So far, below is what I’ve received:
>
>
>
> Outage Start: October 4, 2016 14:06 GMT Outage Stop: October 4, 2016 
> 15:31 GMT Root Cause: Calls were not present in Level 3 voice 
> switches, impacting voice services in multiple markets of the United States. Fix Action:
> Configuration adjustments were implemented to allow calls to reach the 
> switches and complete appropriately. Reason for Outage (RFO) Summary: 
> The Voice NOC investigated reports of voice service impact throughout 
> multiple markets in the United States. The equipment vendor was 
> engaged for assistance with investigations. No inbound or outbound 
> calls were present in voice switches. The Voice NOC was able to 
> implement configuration changes that were successful in allowing calls 
> to reach the switches and process accurately. The Voice NOC will 
> continue to fully evaluate the incident and appropriate actions will 
> take place to ensure incidents of this nature do not recur in the future. Services are currently restored and stable.
>
>
>
>
>
> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Ryan 
> McGinnis via Outages
> Sent: Tuesday, October 4, 2016 1:44 PM
> To: outages at outages.org
>
>
> Subject: Re: [outages] Level3 VoIP Issues?
>
>
>
> Man, I hope that sentence is backwards, because I don't even want to 
> know how much light you have to pump down fiber to cause a fire when you cut it.
>
>
>
> On Tue, Oct 4, 2016 at 12:35 PM, Mike Castoro via Outages 
> <outages at outages.org> wrote:
>
> Unofficially, I'm hearing that the Level 3 voice outage was caused by 
> a "fire at a large switching center caused by a major fiber cut"
>
> -Mike
>
> -----Original Message-----
> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of 
> Michael Cargile via Outages
> Sent: Tuesday, October 04, 2016 12:09 PM
> To: Peter Beckman <beckman at angryox.com>
> Cc: Aubrey Wells via Outages <outages at outages.org>
> Subject: Re: [outages] Level3 VoIP Issues?
>
> Both Bandwidth and Vitelity are just VoIP resellers. They use larger 
> carriers like Level3 for their termination and origination. As such 
> Level3's outage is effecting their services as well.
>
> On 2016-10-04 11:57, Peter Beckman via Outages wrote:
>> Hey Aubrey --
>>
>> Did you see origination or termination issues with Bandwidth and 
>> Vitelity?
>> Or both?
>>
>> Beckman
>>
>> On Tue, 4 Oct 2016, Aubrey Wells via Outages wrote:
>>
>>> Atlanta Ga, our trunks terminate in McLean VA and NYC. Same problem.
>>>
>>> Seeing issues with other providers like Bandwidth.com and Vitelity 
>>> as well.
>>>
>>>
>>> ---------------------
>>> Aubrey Wells
>>> Manager, Network Engineering
>>> Digium Cloud Services
>>> Main: 888.305.3850
>>> Support: 877.344.4861 or http://www.digium.com/en/support 
>>> <http://www.digium.com/en/support?elq=65516445a5964d3597e25eaf566bc2
>>> c
>>> f&elqCampaignId=>
>>
>>
>> ---------------------------------------------------------------------------
>> Peter Beckman                                                  Internet
>> Guy
>> beckman at angryox.com
>> http://www.angryox.com/
>> ---------------------------------------------------------------------
>> -
>
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> --
> Michael Cargile
> Director of Consulting
> Vicidial Group
> www.vicidial.com
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>
> --
>
>
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>
>
>
>
> --
>
> -Ryan McGinnis
>
> Platte Valley Communications
>
> 308-237-9512
>
>
>
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