[outages] Level3 VoIP Issues?

Tue Oct 4 17:49:33 EDT 2016

My apologies :).

-R

On Tue, Oct 4, 2016 at 5:47 PM, Mike Castoro via Outages
<outages at outages.org> wrote:
> No snark intended.  Just relaying the story as I heard it.  I also questioned the fire/fiber cut order.
>
> -Mike
>
>
> -----Original Message-----
> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Jeff Shultz via Outages
> Sent: Tuesday, October 04, 2016 5:41 PM
> To: Randall (Randy) Raitz <randy.raitz at readytalk.com>; outages at outages.org
> Subject: Re: [outages] Level3 VoIP Issues?
>
> I have a feeling that "fire from a fiber cut" email was a bit of snark (playing on the usual evasive answers you get about many outages) and not meant to be taken seriously.
>
> But who knows? My cynicism filter might be set a little high this afternoon.
>
> On Tue, Oct 4, 2016 at 2:24 PM, Randall (Randy) Raitz via Outages <outages at outages.org> wrote:
>> Has anyone received anything about the outage that includes details on
>> the fire? So far, below is what I’ve received:
>>
>>
>>
>> Outage Start: October 4, 2016 14:06 GMT Outage Stop: October 4, 2016
>> 15:31 GMT Root Cause: Calls were not present in Level 3 voice
>> switches, impacting voice services in multiple markets of the United States. Fix Action:
>> Configuration adjustments were implemented to allow calls to reach the
>> switches and complete appropriately. Reason for Outage (RFO) Summary:
>> The Voice NOC investigated reports of voice service impact throughout
>> multiple markets in the United States. The equipment vendor was
>> engaged for assistance with investigations. No inbound or outbound
>> calls were present in voice switches. The Voice NOC was able to
>> implement configuration changes that were successful in allowing calls
>> to reach the switches and process accurately. The Voice NOC will
>> continue to fully evaluate the incident and appropriate actions will
>> take place to ensure incidents of this nature do not recur in the future. Services are currently restored and stable.
>>
>>
>>
>>
>>
>> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of Ryan
>> McGinnis via Outages
>> Sent: Tuesday, October 4, 2016 1:44 PM
>> To: outages at outages.org
>>
>>
>> Subject: Re: [outages] Level3 VoIP Issues?
>>
>>
>>
>> Man, I hope that sentence is backwards, because I don't even want to
>> know how much light you have to pump down fiber to cause a fire when you cut it.
>>
>>
>>
>> On Tue, Oct 4, 2016 at 12:35 PM, Mike Castoro via Outages
>> <outages at outages.org> wrote:
>>
>> Unofficially, I'm hearing that the Level 3 voice outage was caused by
>> a "fire at a large switching center caused by a major fiber cut"
>>
>> -Mike
>>
>> -----Original Message-----
>> From: Outages [mailto:outages-bounces at outages.org] On Behalf Of
>> Michael Cargile via Outages
>> Sent: Tuesday, October 04, 2016 12:09 PM
>> To: Peter Beckman <beckman at angryox.com>
>> Cc: Aubrey Wells via Outages <outages at outages.org>
>> Subject: Re: [outages] Level3 VoIP Issues?
>>
>> Both Bandwidth and Vitelity are just VoIP resellers. They use larger
>> carriers like Level3 for their termination and origination. As such
>> Level3's outage is effecting their services as well.
>>
>> On 2016-10-04 11:57, Peter Beckman via Outages wrote:
>>> Hey Aubrey --
>>>
>>> Did you see origination or termination issues with Bandwidth and
>>> Vitelity?
>>> Or both?
>>>
>>> Beckman
>>>
>>> On Tue, 4 Oct 2016, Aubrey Wells via Outages wrote:
>>>
>>>> Atlanta Ga, our trunks terminate in McLean VA and NYC. Same problem.
>>>>
>>>> Seeing issues with other providers like Bandwidth.com and Vitelity
>>>> as well.
>>>>
>>>>
>>>> ---------------------
>>>> Aubrey Wells
>>>> Manager, Network Engineering
>>>> Digium Cloud Services
>>>> Main: 888.305.3850
>>>> Support: 877.344.4861 or http://www.digium.com/en/support
>>>> <http://www.digium.com/en/support?elq=65516445a5964d3597e25eaf566bc2
>>>> c
>>>> f&elqCampaignId=>
>>>
>>>
>>> ---------------------------------------------------------------------------
>>> Peter Beckman                                                  Internet
>>> Guy
>>> beckman at angryox.com
>>> http://www.angryox.com/
>>> ---------------------------------------------------------------------
>>> -
>>
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>> --
>> Michael Cargile
>> Director of Consulting
>> Vicidial Group
>> www.vicidial.com
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>>
>> --
>>
>>
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>>
>>
>>
>> --
>>
>> -Ryan McGinnis
>>
>> Platte Valley Communications
>>
>> 308-237-9512
>>
>>
>>
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