[outages] Email delays for Symantec Email Security.cloud customers

[Otto, Doug]

Email delays for Symantec Email Security.cloud customers<http://stspg.io/5GUQ>

Incident Report for Symantec




An Incident Update Has Been Posted

Update - Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers have correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link.
We will make a further posting at 15:00 UTC or as soon as more information becomes available.

Apr 6, 12:26 UTC


Previous Updates

Update

Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service. Our engineers have correlated the situation to a degraded transatlantic network link. At this time we are actively working with the service provider restore the link.
We will make a further posting at 12:00 UTC or as soon as more information becomes available.

Apr 6, 11:01 UTC


Identified

Customers are still experiencing delays and timeouts whilst sending and receiving emails through the email.cloud service.

We will make a further posting at 11am UTC or as soon as more information becomes available.

Apr 6, 10:00 UTC


Investigating

Customers have been reporting email server time outs and email delays when sending and receiving emails, especially to and from companies in the APJ region. Our engineering team is aware of the problem and are currently investigating. We will make a further posting at 10am UTC or as soon as more information becomes available.

Apr 6, 08:48 UTC


This incident affects: Email Security.cloud (Europe, Middle East & Africa, Americas, Japan, Asia Pacific) and Web Security.cloud (Europe, Middle East & Africa, Americas).






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